How do you disable item description sync through the online store?

[ironhorsepatrol]

[The title of this thread has been edited from the original: I can not disable item description sync]

I need to disable item description sync in square online so that I can use the rich text in my store but I find it impossible to turn off. When I toggle the sync switch to off it will not remain off and I cannot save it to off. As soon as I toggle the switch to off and then select any other option it automatically returns to the on position - It simply will not remain off - Thanks

[Goldneye]

HI, in reading the Sync Off description I believe if you turn it off your items will not sync with the Square Library (meaning Square itself for payments).

Do you plan on using a different payment provider?  Are you on a Paid Plan to do so?  

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[Goldneye]

HI, after reading the description regarding turning sync off, I believe it will not sync with the Square Library (meaning Square payments).

To use a different payment provider you would need to upgrade to a Paid Plan.

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

[Goldneye]

HI, in reading the description regarding sync off I believe items will not sync from Online to Square Library (meaning Square payments).  You would need another payment provider.

Terri

🛍 Shop my store

Resale Collection - hanger-hues.square.site

[Alex_ · Accepted solution]

Hello @ironhorsepatrol,

Thank you for posting in the Seller Community. Welcome.

For this question, we recommend contacting our Online Store Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.