Nameservers change error

Afumwaalinda · ‎06-05-2021

Hello, I'm trying to update my nameservers to a different hosting company. But I'm getting "failed to update nameservers ". Kindly assist me.

Goldneye · ‎06-05-2021

HI, you can search the platforms support pages for assistance.

ex.GoDaddy has a step-by-step on how to change

https://www.godaddy.com/help/change-nameservers-for-my-domains-664

or if new provider is ex.Shopify has a support page

https://help.shopify.com/en/manual/online-store/domains/add-a-domain/using-existing-domains/connecti...

or if ex.BigCommerce has a support page

https://support.bigcommerce.com/s/article/Changing-Domains

Hope This Helps!
TERRI

Afumwaalinda · ‎06-05-2021

The error I'm getting is from weebly.com not from the hosting company. I think weebly.com/ squareup isn't allowing me to update it.

Goldneye · ‎06-05-2021

HI, ok, is your domain hosted on Square? or with a domain provider?

If with Square and you requested a change with Square Support it can take 7 to 14 business days.

If you have access to your domain at a domain provider, ex.GoDaddy and can change the nameservers yourself, it would take a few hours and then populate correctly.

A domain change or update is not instant.

Hope This Helps!
TERRI

Afumwaalinda · ‎06-05-2021

@Goldneye wrote:
HI, ok, is your domain hosted on Square? or with a domain provider?

If with Square and you requested a change with Square Support it can take 7 to 14 business days.

If you have access to your domain at a domain provider, ex.GoDaddy and can change the nameservers yourself, it would take a few hours and then populate correctly.

A domain change or update is not instant.

Afumwaalinda · ‎06-05-2021

@Goldneye wrote:
HI, ok, is your domain hosted on Square? or with a domain provider?

If with Square and you requested a change with Square Support it can take 7 to 14 business days.

If you have access to your domain at a domain provider, ex.GoDaddy and can change the nameservers yourself, it would take a few hours and then populate correctly.

A domain change or update is not instant.

Goldneye · ‎06-05-2021

HI, I did not receive your reply. I see my reply copied 3 times.

Hope This Helps!
TERRI

Afumwaalinda · ‎06-05-2021

Hello Goldeneye, thanks for your reply.

Yes, I have the domain hosted with square but was transferred to weebly.com couple of months ago. I want to build the website with another hosting company but when I try changing the nameservers to the other hosting company I get the failed to update error.

Goldneye · ‎06-05-2021

HI, I am still confused. Square and Weebly are one. I understand you want your store on another hosting company. So you would need to contact Square to request to have your domain unlocked. Please note it takes 7 to 14 business days for this to happen.

Square Support page

https://squareup.com/help/us/en/article/7025-unlock-your-domain-and-get-the-epp-code

You can try to contact Customer Support with this link. Monday to Friday.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Hope This Helps!
TERRI

Afumwaalinda · ‎06-07-2021

Thanks for your response Goldeneye. My actual issue is updating the nameservers in my squareup account.

I recently transferred my domain name to the new squareup and when I try updating the nameservers to point to hostgator I get a " failed to update nameservers ". What could be the issue?

Goldneye · ‎06-07-2021

HI, here is the Square Domain support page.

https://squareup.com/help/us/en/article/6916-connect-your-domain-with-square-online-store

HostGator Support page.

https://www.hostgator.com/help/article/how-do-i-change-my-dns-or-name-servers

Hope This Helps!
TERRI