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Hello Square Community! I have a few questions regarding the square TOS!
I am planning on starting a PC Repair/Services company which one of the services that will be offered is: A "remote management" service where I make a one-time visit to the customer's house(excluding any other services the customer purchases), and install a piece of background software where I monitor, perform checks, run anti-virus etc, for a monthly fee.
I was reading through the terms of service and I have concern about two of the prohibited categories and whether or not this service falls into either:
subscription offers or services
&
Buyer or membership clubs, including dues associated with such clubs
and another question I have, is why is recurring payments a feature, however in the TOS subscription services are forbidden.
Thank you!
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Hey @Kwazzy!
I suppose a recurring invoice is what we've created to be able to charge a customer on a monthly basis, but be within our terms of service. Invoicing someone monthly does not fall into the description of:
- Buyer or membership clubs, including dues associated with such clubs
- Direct marketing or subscription offers or services
Thank you!
Seller Community & Super Seller Program Manager | Square, Inc.
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Hey @Kwazzy!
This is a good question.
You are correct. Advertising your business as a subscription or membership (to a club) based business may violate our terms of service. This is why gyms typically do not seek out Square as a payment processor.
However, you can use Square to set up recurring invoices which is not prohibited. This way you could send an invoice on a monthly schedule to your customers. Many of our sellers use this for their business. Let me know if you have any questions about this.
Seller Community & Super Seller Program Manager | Square, Inc.
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Hey thanks for the response @isabelle!
I'm confused. What exactly is the difference between a subscription and a recurring invoice? They sound like the exact same thing but with different wording..
Best regards!
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Hey @Kwazzy!
I suppose a recurring invoice is what we've created to be able to charge a customer on a monthly basis, but be within our terms of service. Invoicing someone monthly does not fall into the description of:
- Buyer or membership clubs, including dues associated with such clubs
- Direct marketing or subscription offers or services
Thank you!
Seller Community & Super Seller Program Manager | Square, Inc.
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Hello there @guz843,
Welcome to The Seller Community! Happy to have you join 👋😊 If you set up a card on file for the invoice then yes it will automatically get paid. Otherwise, the customer would have to pay themselves through the invoice link that is sent to them. I hope that helps!
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