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When you first sign up will Square automatically send you the small reader? How do I get it?

Does Square automatically send you the small card reader that goes into your headphone port? I read in the tutorial that the first one was free after that it’s $10. How do I get it? 

Message 1 of 17
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1 Best Answer
Admin

Best Answer

Hello and welcome to Square @SouthernSavvy! 😃🎉

 

Yep your first magstripe reader is free, and you do have to request a reader — it won't automatically be sent when you sign up.

 

You can order a reader from your online Square Dashboard. From a browser sign in at squareup.com/dashboard > click Account & Settings > Square Accessories > Card Reader

 

Or you can order a reader from the Point of Sale app:

  1. Sign in to the app and navigate to the Settings section.
  2. Scroll down and then tap Card Readers > tap Magstripe > Order a Reader.

The readers take about a week to arrive. When you've placed your order you'll receive a confirmation email. You'll receive another email with tracking information when the reader has shipped! 

Helen

Seller Community Manager, Square

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Message 2 of 17
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16 REPLIES 16
Admin

Best Answer

Hello and welcome to Square @SouthernSavvy! 😃🎉

 

Yep your first magstripe reader is free, and you do have to request a reader — it won't automatically be sent when you sign up.

 

You can order a reader from your online Square Dashboard. From a browser sign in at squareup.com/dashboard > click Account & Settings > Square Accessories > Card Reader

 

Or you can order a reader from the Point of Sale app:

  1. Sign in to the app and navigate to the Settings section.
  2. Scroll down and then tap Card Readers > tap Magstripe > Order a Reader.

The readers take about a week to arrive. When you've placed your order you'll receive a confirmation email. You'll receive another email with tracking information when the reader has shipped! 

Helen

Seller Community Manager, Square

Did you find help in the Seller Community? Mark a Best Answer to help others!
Find step-by-step help in our Support Center

View Best Answer >

Message 2 of 17
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Why the the $10 credit not being applied to my account? It says in the "help" section to add the reader to your cart, log in, and the credit will be applied to your account. This isn't working for me 

Message 3 of 17
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Admin

Hey @sizemore139 - That's strange. You should receive the $10 credit if this is the first order you're receiving. I recommend talking to our CS team and they can check on your account to resolve.

Puka - She/Her
Seller Community UX Designer
Message 4 of 17
2,549 Views

This reply was created from merging an existing thread: Free Square

 

Hello, I was enticed to get a free square reader for my business I signed up, but never received anything.  How do I get my free square reader? 

Message 5 of 17
2,372 Views
Admin

Hello @AmandaMcLane!

 

It sounds like you might not have ordered your free reader. Your first magstripe reader is free but you do need to request it from the app or from your online Square Dashboard. Take a look at the steps to order your reader today in this thread.

 

Thanks for signing up!

Helen

Seller Community Manager, Square

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Find step-by-step help in our Support Center
Message 6 of 17
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How and where do I go to redeem my free mag stripe reader? I got a flier in the mail for one.

Message 7 of 17
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Square Community Moderator

Hey @sstockton! Welcome to Square and the Community!
 

I moved your post to a thread that exists in the Community already around how to order your free reader. Check out the best answer for step-by-step instructions on how to place your order. 

Ashley C
Community Moderator, Square
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Message 8 of 17
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I created a new account with Square for my Paparazzi business in May but never received a magstrip. I was under the impression I got the first one free. How do I go about getting this as it’s an important tool for my business and a necessity. 

Message 9 of 17
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It is not allowing me to order one unless I pay. I have not received the first one if they sent it out. I never received anything in my email stating they shipped one. 

 

Did you get your magstrip? It seems impossible to get anyone to speak with. 

Thank you

Message 10 of 17
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Sorry for the trouble @ajandcompany. Go ahead and reach out to our CS team as Joe suggests above. They can get you taken care of.

Nika_S
Community Moderator, Square
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Message 11 of 17
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Thank you so much! It is taken care of. I appreciate it. 

 

Message 12 of 17
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I did that but was charged. Can I get a refund?

 

Message 13 of 17
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Reach out to our CS Team to discuss refund options. @redmanfarms

Justin
Community Moderator, Square
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Message 14 of 17
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I sign up but did'nt get a reader

Message 15 of 17
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When I went to checkout, it charged my account for my first reader. How do I go about that? Do I have to wait for a few days for a refund or do I have to call support?

Message 16 of 17
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Hey @SifuStudios!


Thanks for posting in the Seller Community Just to be clear, have you placed an order and been charged already? If you need us to take a look, you can reach out directly to our Support Team.

Joe
Community Moderator, Square
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Message 17 of 17
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