Add Ons for Appointments

[Glootz]

Hello there,

Is there any chance of an option to use add ons for appointments being in the works? For instance, the customer selects the service on the first part of the form, then goes to add ons for that service before the customer info form.

The current possible work around for this is to have 10s and 10s of drop down options with various combinations of add ons, which is not only tedious to set up, but a bad and confusing UX for the customer.

It's not only a chance to upsell for us, but will inflate the transaction amount to increase Square's revenue, and it would undoubtedly steal users away from a competitor (I won't name them so this doesn't appear as an advert) which only has paid options, but offers this feature.

Square is better than them in every way, but it's really hard to justify using it when it's missing this feature which would leave too much money on the table.

I saw a post on here from 2019 where there were several posts saying this was being looked at or in development, but can't find anything on the topic so here I am.

[#2]

I came to the feature request today hoping to find someone also looking for this add on feature that would reflect on our booking pages.

We are a nail salon and I would like to share why the add-on feature is so important for us, and would cut down on a lot of booking errors & extra communication. These are the questions we currently HAVE to ask our clients AFTER they send in a booking request online, which kinda defeats the purpose of making it easier on our team (not complaining too much though, it's awesome to have a pending request and some info then no online booking at all.)  

Example: Shelly books a manicure

(we have 6 variations) (3 tiers & lacquer/gel) 

Client must weed through to see if they want tier 1/2/or 3, then they have to select the right option that is gel or lacquer.

It would be nice if the client just had the tier options to decide on THEN the add on would be GEL.

This would mean we have 3 service tiers instead of 6.

Currently our options are

Tier1 mani lacquer

Tier 1 mani Gel

Tier 2 mani lacquer

xxx

(We also have this for pedicures so its the same thing AGAIN! (Adding to a long list of services)

The next set of options which they must book separately are the removals of gel, nail art add ons, extended massage, any repairs, the list goes on and on.

As you see it not only changes the price of the service but also the TIME of service, and needing to add this on separately leaves room for a lot of mistakes or loss of money. 

Currently if our team does not go back and call to confirm every single appointment we will have clients come in booked for a tier1 manicure with lacquer wanting to get a "tier1 manicure with gel add on plus gel removal, plus nail art, plus extended massage" without us ever knowing from online booking. 

We always have little reminders on the description to book removal but as most know, not everyone reads the fine print. 

I feel as there are other platforms that integrate this well into their system (like user above I don't think it's important to mention them)  it is a great feature for appointment based business.  This helps with ease of booking experience for the client as well as giving the business a much more organized service option. When clients have add on features with a click of ONE button, it makes it easier without then needing to go back to the main screen to find the add on that they want. 

With this reply today I will be adding a request for customization of service time per different service providers since there are different tier skill levels in our salon, with the option of also changing the price of service according to the expertise of the provider.  IE master nail tech vs Jr nail tech vs apprentice service. 

No matter when this request will finally be integrated: I want to mention that I believe its incredible to see so many businesses needing the same features, it means we are all growing and learning how to utilize this amazing system and now seeing how we can really use it even better. I want to thank og @Glootz for taking the time to put this request in. Like you, I also did a bunch of searching from previous forums, and am patiently kindly waiting. 

[momo1016]

This update is ABSOLUTELY needed. As someone in the beauty business this would help myself and clients. 

[candycottagems]

I'm opening a party business with multiple rooms. I'm going to have to sign up for the Premium version of Appts to be able to control the rooms. HOWEVER, my whole purpose is a one-stop stress free party venue. The customer/client will choose a party room, party theme, drinks, pizza, and other add-ons. I sat here for 4 hours last night working through this as best as I could with Modifiers only to find out that they don't even show up on the site. I only see my party options. The add-ons are where the money is and the more money I make, the more money Square makes. 

Unfortunately, I may have to find another software to use for this feature. They are out there. This stinks because I already purchased a Square POS Register to use for my new store/party venue. I will say that I'm excited to be able to use Square Teams and Shifts. I was hoping Square would be my "One Stop Shop" also, but that doesn't look like the case. I was really hoping it was just operator error, but I stumbled along this and see that it's not. 

[404err0r]

Really hoping our voices get heard. Cheers!

[kat_bowling]

As a massage therapist who offers add-ons with appointments, this is a must-have feature. We should be able to specify if an add-on should add extra time to the appointment (such as adding extra time for reflexology, a nap, etc.), and we should be able to specify if those add-ons incur additional cost. Some massage therapists or spas charge for aromatherapy, for example, and some do not. Aromatherapy would not add time to the appointment session.

It would make the process a lot easier for the client to select their service without being overwhelmed by a billionty-eleven variations (as I'm currently trying to set up). Select their massage and session length, select any add-ons if desired, select date and time, done. This is an industry standard scheduling flow.

Hey Square, let's make it easy for folks to give us their money (so we can give you some as well), rather than confusing and cumbersome.

Thanks!

[newmoonnails]

My salon would also appreciate this feature. If each add-on could have its own time and price as well, with an option of limited or unlimited add-ons.

[JessPoynter]

@Kassi_ hi hi! 

This has been an ongoing request since 2019. I've seen this go from 'Reviewed' to 'Open' and then not much past that. Any updates on when we can hope to be able to incorporate this long-requested feature? 

[Kjackson7]

It's quite disheartening to see that this has been requested since almost 5 years ago with virtually no updates. 

[JessPoynter]

@jean_sq 

Hi! Is there any update on this? 

It seems like this feature is an absolute must for so many people. 

What is the progress on this? 

[MayaP]

Hello @JessPoynter I appreciate you checking on this request, we do not have any further updates at this time. Our team is still monitoring this request, when anything changes we will make sure to let you know. I know it isn't easy and thank you so much for your patience. 

[JessPoynter]

@MayaP 
**sigh** ok. 

May I ask what the team is monitoring exactly? If responses get to a certain number of complaints then a more serious look will be taken at the feature request? 

There is no criticism in that question. It would be nice to have a measurable gauge instead of generics, if possible?