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We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
Being able to block customers by email address is imperative. This feature should be added immediately. I'm sure it wouldn't be that hard to implement and it would solve so many problems.
Agreed. We had customer who was rude and abusive to staff. She disputed a charge and the bank granted her the dispute. We would really love the ability to block individual who are knowingly abusing the processing and are rude to employees. We should not be forced to do business with them.
I have customers with multiple email addresses. I would like to have a check box or some simple way mark the email addresses and the name and then I would like to see they have been blocked and when they attempt to make an appointment they get a simple message "BLOCKED".
@EJ_ Can Square make this a feature request? We just had a customer use the same credit card online with three different names and phone numbers but the same email address on all three orders. Apparently, they wanted to ensure they received notification when their food was ready. Now they or whomever the card belongs to is disputing all of the charges they have made saying they have no knowledge of the purchases. We have the person picking up the order on camera and uploaded a screenshot, but that would not stop them from being able to do it again.
Request: The ability to block customers by name, phone, email and (possibly) card number. We could use Customer Profiles - just add a "block" button. When we click on it, it should not allow the transaction to go through either online or in person if the information provided matches anything on that profile. There could also be a notification by email to the seller noting that the person attempted to purchase.
Please add a feature where the salon industry professionals can block specific clients from booking online. Just as you can click to reschedule or cancel, there should be a place to BLOCK any client. Please add feature soon.
Is there a reason Square does not give us the option to block certain customers? While the customer has protection from fraudulent charges, we the sellers do not. We have to eat up all those cost.
I have heard that the online booking portion is problematic with denying certain customers. the ability to fill your appt. slots then cancel or no show is a drain on time and potential real clients that want or need certain times.
A friend of mine had her appt. book filled by someone with malicious intent. the time slots were filled, blocking others .
Square please fix this issue, I would use this function if it was more controllable.
Thanks for reaching out and joining us here on the Seller Community, @DaSheen. We are definitely aware that this is a needed feature for our Sellers, and while I don't have a specific timeline to share, I can confirm that our Product Teams are in the process of building out a similar feature.
Thanks for hanging in there with us. As soon as we have news to share, we will bounce back here and let everyone know.
