We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
@mmartin97 Hi! I resonate with your sentiments so strongly. Any update here? As a massage therapist, I need to be able to block specific clients from even making appointment requests. It is a safety issue.
Yes, but when they book an hour and a half, don’t show up and then their card declines when charging the fee, we are left with no recompense. Square does not actually hold the amount of the fee at the time of booking. This needs to change in order to be an effective tool for us to not get defrauded. That the customer enters their card info with the understanding of being charged should be enough to make this a simple fix. As it is, I’m out $210 and can’t even block them from setting a future bs appointment. Not good all the way around. I have several suggestions for this, if Square is interested. PLEASE address this, regardless.
As many people stated above - approving all bookings is NOT a viable option. Especially when it could be fixed with simple code. Also see my longer complaint, above.
Does anyone know if blocking certain patients from booking is an option ?? I'm shocked that Square hasn't implemented this yet. I really need this feature for chronic re-schedulers. And no , I don't want to use no show protection.
@GentleStrength Blocking certain customers from booking appointments with you is still not an option at this time. We are still tracking feedback for it, but we do read each piece of feedback that comes our way.
In the meantime, you can disable auto-accept so you’re able to review each request before accepting or declining the appointment.
I’ve said this for years, just use any other app for bookings. It’s worth the 20-30 bucks a month to be able to blacklist. Square is in the business of processing, not blocking business.
PLEASE add a feature to block/blacklist specific clients from booking under their profile! A lot of other booking apps offer this feature where it just shows the schedule as fully booked so they aren’t able to schedule in anywhere. I am too busy to approve or decline every booking that comes in online! It’s also not inclusive practise to require a CC for every client. Not everyone has a credit card! This is a long overdue feature for Square to implement.
I came across a thread started back in 2017 and am currently looking into switching back to a previously used booking site for this option.
The solution is not the ‘No-Show Protection’ option as I’ve recently learned that clients can put dud/dummy/dead cards into the system to bypass this. Why has this never received an actual response from square?
Some people are also spiteful enough to make false appointments, why is it that you’ve also yet to make an option for a prepaid deposit? What is the deal with ‘all or nothing’?
