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So, I think this is a bug and not a feature request. Iโll start here for now. Hereโs the scenario:
- A customer pays with a card that is enrolled in automatic e-receipts from Square.
- When the Loyalty screen appears (Iโm using Restaurants POS) the phone number attached to the payment card is pre-populated for the Loyalty signup. However, data entry into that field has been disabled. Soโฆ
- If the customer wants to use a different number for their loyalty program (say, they want to use their spouseโs number for that but keep their number for receipts) I have to manually add them to the loyalty program the hard way.
To me, it seems that the bug is that the phone number field is locked for cards when receipt phone numbers are pre-populated into the loyalty signup screen. The field should be edit-enabled or there should be a button (or something) to say โUse another phone number.
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Piperโs Ice Cream Bar, Covington KY USA
Website
Click here to see a list of third-party apps I use to add functionality to my Square account!
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Hi there, @TheRealChipA,
You bring up some good points, I want to run a few things by our team and I will get back to you about this as soon as I can. I appreciate your patience!
Community Moderator, Square
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Thanks @Ellie_. I appreciate you passing it on. I really hope the engineers donโt say it โworks as designed.โ But Iโll create a Feature Request if I must. Through gritted teeth, saying โI canโt believe Iโm doing thisโ the whole time! Lol
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
Piperโs Ice Cream Bar, Covington KY USA
Website
Click here to see a list of third-party apps I use to add functionality to my Square account!
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Iโm not REQUIRED to love being a team player, am I? ๐คช๐๐๐คฃ๐ฎ๐
If my answer resolves your issue, please take a minute to mark it as Best Answer. That helps people who find this thread in the future.
Piperโs Ice Cream Bar, Covington KY USA
Website
Click here to see a list of third-party apps I use to add functionality to my Square account!
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Hey hey, @TheRealChipA,
Thank you for your patience on this. After reviewing some settings with my team, we confirmed that loyalty will also be attached to the credit card, so if the card it attached to the wrong number, you can go to the customers profile, and under the loyalty section, tap the three dots and manage cards. Once the card is no longer attached to one number for loyalty, it should let you use that number box again. If you're not seeing that, please let me know and we can follow up with engineering.
Community Moderator, Square
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