Loving this sync feature with Facebook so that my shoppers can shop on Instagram! I have some questions though.
When I click on "Shop" on my Facebook page it doesn't list the items. However, when we tag them on Instagram it populates there.
I'm also getting a sync error, it shows under "SquareCatalogSyncDirectUploadXMLFeed"
All my items are affected by this problem:
A product is missing a field: google_product_category
There are two other errors: no additional photos and description too short, those seem self-explanatory. I can't figure out how to fix the google product category.
The other two problems (in case you want the error)
A product is missing a field: additional_image_link
Field Is Too Short: description
Any advice on how to fix the google_product_category error? Thanks!
@rire I'm so sorry to keep you waiting for a reply!
I checked with our Online Store specialist and they asked if you can confirm if you set up Facebook Shopping from your Weebly Dashboard. If you go to Website > Social > Facebook.
As for your the error message you're seeing I went ahead and started a case for you with the Online Store team! They'll reach out to you by email soon to help investigate this further. Thanks again for your patience with this!
Seller Community Manager, Square
Find step-by-step help in our Support Center
@Helen Thanks for your response!
I went to the settings and my account is connected to the correct Facebook page. When I click on "Facebook Shop" it shows my old catalog when I was manually adding items in a long time ago. It doesn't have any of the new items from Weebly.
When I click on Manage my products there is nothing there.
Hope the screenshot helps! Thank you!
trying to sync my square page to facebook shop, when i tried to do this thru the weebly dashboard but when everything synced the catalog manager in facebook indicated no inventory on anything. How can I correct so that square items will sync correctly?
Hey @noahjames thanks so much for reaching out! I am wondering if you are able to see inventory on your Weebly site outside of the facebook integration?
Also, this help article from Weebly may be able to ensure you have attempted to link your Facebook account correctly. Thanks!!
Hey there, @benannabakery -
I moved your post over to a thread with the same topic.
Check out the helpful tips from Helen to get this working for you. Please let me know if that doesn't do the trick for your Facebook Sync issues.
Having issues when trying to connect Facebook Connection.
It makes it through the process of selecting our FB Page, Pixel and shows items ready for the catalog but when we try to complete the process we get 1 of 2 errors.
We can see that a Catalog is created in Facebook Business manager but it has 0 products and there is no product source listed to sync products.