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New Square Online Store + Facebook Sync

Loving this sync feature with Facebook so that my shoppers can shop on Instagram! I have some questions though. 

 

When I click on "Shop" on my Facebook page it doesn't list the items. However, when we tag them on Instagram it populates there.

 

I'm also getting a sync error, it shows under "SquareCatalogSyncDirectUploadXMLFeed"

 

All my items are affected by this problem: 

A product is missing a field: google_product_category

 

There are two other errors: no additional photos and description too short, those seem self-explanatory. I can't figure out how to fix the google product category.

 

The other two problems (in case you want the error)

A product is missing a field: additional_image_link

Field Is Too Short: description

 

Any advice on how to fix the google_product_category error? Thanks!

Message 1 of 31
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Admin

Re: New Square Online Store + Facebook Sync

@rire I'm so sorry to keep you waiting for a reply! 

 

I checked with our Online Store specialist and they asked if you can confirm if you set up Facebook Shopping from your Weebly Dashboard. If you go to Website > Social > Facebook.

 

As for your the error message you're seeing I went ahead and started a case for you with the Online Store team! They'll reach out to you by email soon to help investigate this further. Thanks again for your patience with this! 

 

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center
Message 2 of 31
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Re: New Square Online Store + Facebook Sync

@Helen Thanks for your response!

 

I went to the settings and my account is connected to the correct Facebook page. When I click on "Facebook Shop" it shows my old catalog when I was manually adding items in a long time ago. It doesn't have any of the new items from Weebly.

 

When I click on Manage my products there is nothing there.

 

fb.png

Hope the screenshot helps! Thank you!

Message 3 of 31
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Admin

Re: New Square Online Store + Facebook Sync

Thank you! We're still investigating and I'll report back as soon as I can! 

Helen
Seller Community Manager, Square
Find step-by-step help in our Support Center
Message 4 of 31
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Re: New Square Online Store + Facebook Sync

trying to sync my square page to facebook shop, when i tried to do this thru the weebly dashboard but when everything synced the catalog manager in facebook indicated no inventory on anything.  How can I correct so that square items will sync correctly?

Message 5 of 31
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Admin

Re: New Square Online Store + Facebook Sync

Hey @noahjames thanks so much for reaching out! I am wondering if you are able to see inventory on your Weebly site outside of the facebook integration? 

 

Also, this help article from Weebly may be able to ensure you have attempted to link your Facebook account correctly. Thanks!! 

AshleyK
Community Moderator, Square
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Message 6 of 31
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Re: Facebook Catalog Sync

Message 7 of 31
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Admin

Re: Facebook Catalog Sync

Hey there, @benannabakery

 

I moved your post over to a thread with the same topic

 

Check out the helpful tips from Helen to get this working for you. Please let me know if that doesn't do the trick for your Facebook Sync issues. 

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 8 of 31
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Facebook Catalog Sync

Having issues when trying to connect Facebook Connection. 

It makes it through the process of selecting our FB Page, Pixel and shows items ready for the catalog but when we try to complete the process we get 1 of 2 errors.

 

Screen Shot 2020-04-16 at 7.14.22 PM.pngScreen Shot 2020-04-16 at 11.01.48 PM.png

 

We can see that a Catalog is created in Facebook Business manager but it has 0 products and there is no product source listed to sync products.

 

Thanks,

Message 9 of 31
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Re: Facebook Catalog Sync

Anyone here?

Message 10 of 31
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