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Shipping rates by weight not calculating on total weight of order
I have added 2 items to my shopping cart, one weighing .9 lbs and the other weighing .2 lbs. This combined weight should bring me to the shipping rate I set for 1 lb and over, however when I checkout, it is only charging the shipping rate for up to .9 lbs. I have tried just adding the item weighing .9 and the shipping calculates correctly at $6.75. As soon as I add the second item, shipping is available for $3.75 for both items, which is the actual cost it would be for just the lower weight item.
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@heavenlycolors1 Hmm this definitely doesn't sound right. Which items are the ones giving you trouble?
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I actually figured it out, it was operator error. I had to remove the fallback rate.
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Phew! Glad it wasn't something crazy @heavenlycolors1. 🙌
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I'm having your issue and never had a fallback rate. Any advice?
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Hello there @changamire 👋
I would love to help with your issue could you elaborate on your situation?
P.S. Welcome to the Seller Community ✨
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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