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I am relatively new to Square Online. I just took an order for three items, and I've marked them as shipped. I have stock tracking turned on for all three items. However, the item counts have not changed in Square. I only had one left of each item and they all still show as being in stock with quantity = 1.
This has happened to me before, and I ended up manually adjusting the counts to avoid getting orders for items not in stock. How do I make this automatic?
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HI, to clarify 3 items were purchased and shipped. You only have 1 of each left. With tracking stock on, it would show Stock 1, which is correct. Can you share a screenshot? or Link? for the error or confusion you are experiencing?
TERRI
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I sold three separate items.
Before the sale, there was 1 in stock for each item.
I shipped them out. I now have 0 left of each item.
After the sale, stock should be showing as 0. However, it still shows as 1.
See screenshots and a selected product example.
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HI, Thanks for the screenshots. There have been several Square Discussions regarding having inventory available by Shipping AND Pickup/Delivery. When the item is purchased for Shipping the inventory tracking still recognizes an item available for Pickup/Delivery.
You can report again here
Contact Customer Support
https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true
TERRI
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Thanks for letting me know. I'll try to find those threads.
So frustrating!