Remove Default Categories from Library

[cevmarauder]

Having a set of default, unremovable categories that takes up more than 3/4 of the Library screen is untenable.  I'd wager the majority of Square users don't use Gift Cards or Rewards; a few probably use discounts and service charges.

We should have the ability to edit/remove/hide categories on the library screen.  As a Square user for both my personal business and as head (read: only) IT guy for a local nonprofit, being able to remove the useless-to-us categories would save me SO MUCH PAIN from volunteers getting "lost" because they hit the wrong category. 

(Yes, I created a for-dummies document that a lobotomized kindergartner could follow.  No, it didn't help.  Anyone who's worked with people will understand...there's always that one person who couldn't find their a** with both hands and a map, who throws up their hands, turns off their brain, and wails for help the second they get slightly confused.  Usually while you're elbow deep in something else, but their problem is the most important thing in the world!)

[#2]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[#3]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[#4]

Hi there!

The Redeem Rewards selection cannot be removed completely, however using your "Items Grid" you can customize what appears as available to select. 

Head over to our Support Center to read more about the Items Grid.

[Wackym]

When will we have the ability to remove Gift Card and Redeem Reward at top of my POS screen?  The forums have been asking for years, but we have no way of removing them and Square refuses to change this problem.  These are not relevant to my business.  

[Valentina]

Hi @Wackym

We are definitely still tracking this feature request - I checked in on this one and we don't have an update right now. The best workaround (if you use a tablet) is still going to be to customize your items grid so that "Redeem Rewards" and "Gift Cards" are not visible.

If you know other Sellers wanting more customization in this area, please have them let us know in this thread so we can share the feedback with our product team. 

[Wackym]

"tease ‎04-17-2016 01:19 PM" Started a thread April 17th, 2016.  Square has chosen to ignore the requests ever since.  Those of us who use our phones are forced to scroll past the two items Square has set for the top of the POS.  We pay to use the service, but can not edit our POS for optimum usability.  Why does Square do that?  

[PT-Datamanger]

Please remove or at least allow the users to hide Redeem Rewards and Gift Cards.  For those of us who do not use these items, they take up too much real estate on the phones.

[KenInNC]

You need to have a negative kudos or a thumbs down button. As a business owner I do not like having to worry if my employees will hit the redeem or gift buttons. I understand the incentives behind it but I work events and it just makes things confusing for new employees and I don’t want my customers seeing that. You need to make this an option to get rid of it I just wasted an hour trying to find The option to remove it.

[PT-Datamanger]

I am not the original poster, but agree that your two options for Redeem Rewards and Gift Cards need to be optional, not mandatory on the items screen.  We do not use either of those items, either Square's version or our own, and these take up space and have to be explained every time we train someone.

Please make those items optional for people who use them and not mandatory.

[MrHollis]

I agree, Square shoud NOT automatically add items to my list that I setup for speed and ease of use.  I don't want useless buttons muddying up the POS screen.  We spend too much time making a library that is functional and intuitive to have to navigate around buttons we don't use and won't use.

[JustinC]

I hear ya @MrHollis - thanks for sharing your thoughts with us. Our Product Team scans these threads constantly so they know how to improve features based on your feedback. We'll update this thread if anything changes! 

[HCCB]

I agree with the others.  We don't use these and would like the option to disable or hide them from the list.

[LKartClub]

I set up the Square terminal today and added all the items on the dashboard. I was very disappointed to find these two buttons stuck at the top of the library list and even more disappointed when I found they could not be removed.

We are never going to use them so I would like there to be the ability to remove them.