I was asked to please modify my original response by the club creator. so I have deleted the original post and am now just posting facts.
1- reached out to wine club site. Email was replied to quickly and we set up a phone call.
2- In the half hour conversation, I mentioned a few times that we are extremely small with no tasting room and that we do not use other POS wine club systems because we can not afford it.
3- Explained how our club works, two shipments twice a year. Customers can modify.
4- Was told best thing to do was to set up a demo. So we did.
5- Demo was not fluid. Many times.. "oh that is the wrong page"
6- demo was adding a customer to a club already established and running a test credit card. The demo did not place the person in the correct spot as it was suppose to after running the test. "customer should have been here since I marked it as a pick up, not sure why its not there."
7- Demo never showed how to set up a club, as I mentioned- it was already set up.
8- After another half hour, I asked the fees. Was told there are no fees, just a $59 monthly charge. Which I then reiterated that I told him on the phone we can't afford monthly fees, that is why we use square as our POS. Pay as you go. He did apologize for "lack of communication." But as I told him on the phone, he needs to listen to what his potential customer is telling him.
9- The system does integrate with Square. If you add the customer in their program, the customer information is imported to square.
My honest opinion is that the program does not make sense for us. Why would I pay $59/month to run two club shipments. The system is asking me to spend about $700/year for something that would only be used 2x year. Now if you have a club that runs every month, then this may be perfect for you. But in my opinion, for businesses like us, who are using square to avoid monthly fees, this model does not make sense. There is no daily use for this program to expand upon if you do have a tasting room. Or at least through what I was shown, there is not an actual POS system, just a way to run bulk charges.
I am not trying to put the system down, just stating the facts so that I can provide a picture for other people on the thread. They can decide if they feel the program is worth looking into. I am sorry the owner was upset with the review, but it is the facts that occurred. I hope that putting it this way- eliminating any possible emotion makes him (he was extremely nice) see what a customer sees.
