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My Stand broke, what should I do?

My Stand broke, what should I do?

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Message 1 of 11
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Alumni

Re: My Stand broke, what should I do?

Hi Ron, thanks for getting in touch and sorry for the trouble with your Stand.

 

Do you have swiping issues, charging issues, mounting issues, or some other type of problem? Once we figure out what's ailing your Stand, we can get to fixing it. If it's beyond repair, I can help you file a warranty claim or start a return.

 

And you might want to check out this article, it covers our Square Stand troubleshooting tips: http://squ.re/256D5od.

 

Message 2 of 11
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Re: My Stand broke, what should I do?

I have a similar issue and it involves mounting an iPad3 to the stand. My 2 stands are not recognized by my iPad. Is there an issue with the new ios 9.3.1? I have tried changing the charging port and still have the problem. If I use a 30 pin to lightning adapter it works but using a newer iPad. But I cannot secure it to the stand. What exactly is going on here? I am very frustrated with this issue and don't know how to resolve it. I have already used the trouble shooting guide with no solution. Please help.

Message 3 of 11
6,342 Views
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Re: My Stand broke, what should I do?

I have a similar issue and it involves mounting an iPad3 to the stand. My 2 stands are not recognized by my iPad. Is there an issue with the new ios 9.3.1? I have tried changing the charging port and still have the problem. If I use a 30 pin to lightning adapter it works but using a newer iPad. But I cannot secure it to the stand. What exactly is going on here? I am very frustrated with this issue and don't know how to resolve it. I have already used the trouble shooting guide with no solution. Please help me.

Message 4 of 11
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Admin

Re: My Stand broke, what should I do?

@FogataMexicana - Hey there! Wanted to let you know that Tom responded to your question over here on Saturday. Quick answer is yes, your issue is related to iOS 9.3.1, and Tom explained in full detail on that thread. 

Message 5 of 11
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Re: My Stand broke, what should I do?

i have similar issues. what do i do?

Message 6 of 11
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Square

Re: My Stand broke, what should I do?

@hairdivine2011 Check out Toms response here for information and some tips!

Message 7 of 11
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Re: My Stand broke, what should I do?

My stand recently broke.  I had a customer man-handle my stand and spun it the wrong way and snapped the screw off of the adhesive mount.  Now i am left with a vulnerable stand.  What should i do?  The screw broke off and is now flush with the bottom of the swivel base and i am unable to get it out. Help!

Message 8 of 11
6,082 Views
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Admin

Re: My Stand broke, what should I do?

Hello @Unique3627, I'm so sorry to hear about what happened with your Stand. 😳

 

I'd recommend reaching out to our Support Team directly and providing an image of the damage. Once a team member is able to get a better picture of how it is broken, they'll be able to advise on next steps.

 

Hope this helps get you in the right direction; please let us know if you have any further questions.

Message 9 of 11
6,078 Views
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Re: My Stand broke, what should I do?

The charging part of my stand broke off while one of my guys was transporting it and now it can’t connect to the stand and the chip reader.... what can I do or can I connect the chip reader another way to the iPad?

Message 10 of 11
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