Bar code not reading - Dymo format for 3/4 by 2 1/2

[purplebutterfly]

Over the past few weeks, I noticed that all the new bar code labels I printed via Square are not reading. I suspect that Square made a change in its formatting of the 3/4 by 2 1/2 size Dymo labels that messed things up (it's typical of them to make changes and not test them). That format in the dropdown list of choices is now called Dymo 1738595. I don't recall seeing that as the name of that format in the past. It used to be Dymo 30345 I believe. 

Anyone else having trouble with this format bar code label in recent weeks? 

I've tried printing using another of their Dymo formats on a different size label and it scanned fine, so I know that another format is working fine, but not the 3/4 x 2 1/2 size format. 

[JJ_]

Hello there @purplebutterfly

I haven't yet seen any reports of this, but I will definitely keep an eye on this for you. Have you tried reaching out to our Support Team to see if they can shine a light on the situation?

[purplebutterfly]

How does one reach out to the Support Team?

[JJ_]

Our support team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. 

You can also get in touch with our Messaging and Email Support Teams here.