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I have used square for years. Now I seem to be having a problem. I got a new phone 2 months ago Android Samsung 7s. Two weeks ago in the middle of my work day my card reader was no longer I thought reading the card. So I opened a new package got out a new Square Reader. Yet it still was not working it kept saying card not read. So I that evening uninstall the app reinstall the app. To find it working again and working with my old Square Reader. It lasted a few days and then again it quit reading and saying card not charged swipe again. So I uninstall reinstall again. This time I can no faster ring up my person not swipe their card because the screen pops up card not read please swipe again and I had not swiped her card yet. So what is going on???
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No I don't have a phone case on my phone. And it's working as it tells me that the card has not been read please scan again.
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Hey @NailsBySidney, have you tried our Square Magstripe Reader Troubleshooting steps?
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Hey @NailsBySidney, sorry to hear about the trouble!
@htran214 brought up a great question! Also what cellular provider are you using with your phone?
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I used t mobile as I have for the past 8 yrs
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