Contactless + Chip Reader Reader Failed to Pair

[MarhamTB]

Hi All,

             Right the problem i am having is this our Reader was working fine and now will no longer pair with my samsung tablet. I have tried resetting the reader (holding the butting untill the red lights flash) i have uninstalled the square app and reinstalled it , I have checked bluetooth and wifi on the tablet and reset it to make sure but it will still not connect.

Whenever i try to connect the 2 i get the message;

Failed to pair

Square point of sale failed to pair with contactless + Chip and PIN (****).
Press and hold the power button untill the lights continuously flash red.

The title of this thread has been edited from the original by a Community Moderator to help with searching threads. 

[Kassi_]

Hey there, @MarhamTB!

Welcome to the Community. 

It sounds like you've tried all of the troubleshooting steps I would normally suggest. Could you give me some more information on the reader you're using? 

How old is the reader? How long have you been having the connection issue? 

I will keep an eye out for your reply👀. 

[Brownman]

I am having this exact same problem... did you ever solve this?