Discounts being applied that don’t exist

TVBMHC · ‎08-26-2023

Hi! We are using square retail plus on a square register. We are celebrating our 4th birthday weekend and have been applying some discounts. However, this afternoon I’ve had two orders that have an additional 10% off the entire order applied - which is not an option. How can this happen? Any ideas?

TheRealChipA · ‎08-26-2023

Can you post a photo of one such receipt, with customer sensitive info blacked out? Thanks!

Chip

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Piper’s Ice Cream Bar, Covington KY USA
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जो है सो है

TVBMHC · ‎08-27-2023

Please disregard. I figured it out. It was a loyalty discount. Too bad it wasn’t labeled as a loyalty discount so I could distinguish between what was happening. Thank you for replying @TheRealChipA