I have received the mag strip reader in the mail and cannot get it work on my computer.

[LS7150]

So I have received our mag strip reader in the mail and trying to get it to work on my computer. I have followed the steps and get to the part where you choose take payment in virtual terminal and it instantly takes me to the area where I would punch in the card instead of swiping it. So needless to say I have had to do that and pay the higher perctenage processing fee. Can someone please help me out.

[VanKalkerFarms]

once you are at the screen where you can choose to type in a manually entered card or use a customer card on file or choose swipe car, click swipe card and it will go thru the steps to connect the card reader the first time.  once that has been done and you completed the test swipe all you have to do from then on is to click the Swipe card radio button.

Note: The computer must be an Apple or Chromebook computer for it to work right now.

https://squareup.com/help/us/en/article/6408

https://www.sellercommunity.com/t5/Product-Updates/Virtual-Terminal-Swipe-In-Person-Payments-From-Yo...

[LS7150]

So is there any software that they are working on to work with the other laptops?

[Chad]

Hello @LS7150! 

We are tracking feedback for adding additional laptops right now! Although, I will add that the success of this functionality partly depends on your laptops hardware specifications.

For example, the headphone jack on a laptop needs to have audio-in capabilities to use the card reader. Some manufactures use audio-out jacks, since they're cheaper.