x

My new wireless chip card reader does connect to my Nexus 7 tablet.

My Contactless + Chip Card Reader will not connect to my Nexus 7 tablet.  Other Square products to connect to the same Nexus Tablet but not the Chip Card Reader.  I have Bluetooth on and I have the latest Square Application.  I can plug in my old Square Chip Card Reader and it connects fine but not the recently aquired Contactless + Chip Card Reader.  Everthing is charged and working and it tries to connect but it keeps saying,  "Your Reader is Disconnected"  What is wrong here???  Dan.

 

1,295 Views
Message 1 of 3
Report
2 REPLIES 2
Admin

Hey @nuthead48, thanks for reaching out here and sorry to hear about the trouble with your Contactless and Chip Reader. It should work with your Google Nexus 7 — as that device is supported. 🤔

 

It sounds like you're encountering an issue that a handful of sellers brought up in another thread — if you don't have a strong internet connection, it may cause the reader trouble. More information here: Contactless Chip Reader is disconnecting intermittently.

 

Hope this helps — please let us know if anything else comes up!

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center
1,276 Views
Message 2 of 3
Report
Beta Member

check to see if there is an update for the operating system 

 

i use apple and it has been ok with my old bluetooth tap and pay terminal

 

957 Views
Message 3 of 3
Report