Hi there! Sounds like you might be experiencing some issues with your magstripe reader. If the reader is working correctly, you shouldn't have any problems just swiping the card after hitting "Charge".
When your magstripe reader is properly connected, the area you described that says "Card" with the credit card icon should say "Add Card (or swipe)". When the card reader is disconnected, it will just say "Add card" only.
If you are having difficulty swiping cards with your Magstripe Reader, please try the following:
- Make sure you’re using a supported device.
- Check that the Square app has access to your device’s microphone. This access allows your device to detect the reader.
- Remove your device’s case, firmly plug in the reader and swipe again. Some phone cases prevent the reader from plugging in all the way.
- With the Square app open, unplug the reader and firmly plug it back in.
- Update the Square app.
- Delete and reinstall the app on your device. See Apple support or Google support for instructions. Note: If you’ve recently accepted payments in Offline Mode and haven’t uploaded them, don’t delete and reinstall the app or you’ll lose these transactions. Connect your mobile device to the Internet to complete these payments before deleting the app.
- Temporarily disable Bluetooth from your device settings.
- Check for lint or dust in your headset jack. If you find debris, pull it out or blow carefully into the jack.
- Wipe the metal connector with a cloth. Residue can collect and prevent the reader from making a proper connection.
- Check for corrosion inside your headset jack. If you see a green color, that’s evidence of corrosion, and you may need to take your device in for service.
- Clear debris from the card reader slot with a card reader cleaning card or a paper towel.
If you think your reader is broken, you can request a new one from the Square Dashboard or pick one up at a local retailer.
Feel free to let me know if you have any other questions!
