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Please help,
my barcode scanner will no longer register barcodes from the bottom of customer receipts to search for transactions.
The scanner doesn't seem to see a barcode at all. no beep as if I'm scanning a blank page.
Other barcodes work fine
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Hmm, tricky. Sounds like an issue with the POS software. Checked for updates? What device do you use?
Community Moderator, Square
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IOS 14.4
Retail app v.5.59
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Hey @tspoutlet -
Stepping in for Justin here!
What type of bar code scanner are you using? Also, what type of Square hardware are you using?
I will keep an eye out for your reply👀.
Thank you!
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Zebra Symbol LS2208
I am using the square stand kit
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Have you tried any troubleshooting steps on your own already?
One step I would suggest would be to delete the Point of Sale app and install it again. If you have any Offline Transactions, wait until those are connected & uploaded before doing so. If you don't the Offline Transactions will be lost.
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