We are experiencing the same thing. I am one headache away from moving off square and onto a different platform. The booking system does not offer my clients the ability to login, so they have to create a new account for every single appointment request they make. I see patients every 6 weeks and now have 6 contacts with different credit cards in my system for the same person. I get complaints daily that this is too big of an inconvenience for patients. It’s near impossible to keep track of how many people I have trying to book and the merging contact feature fails to accurately combine the same contact into one.
Now to make matters worse, our entire booking system is down and I only found out because I had a handful of people contact me. I’m losing business every day yet still pay the same credit card fees to square.
square support has offered little help and points blame at the individuals phones. I can’t tell 100+ people every single day to clear their cache, update their browsers, etc. this is a joke!
