The issue started Friday night in the 3rd hour of successfully using it. There were no other readers in the area. The customer chose to get cash for her transaction while I tried to figure out what was going on. I ended up getting our backup reader from the car and forgetting the first reader and thought that would solve the issue. (It did for the remaining couple of transactions that night).
On Saturday, I had persistent issues and did research to figure out the issue and at least learned the quick fix of forgetting and then reconnecting quickly. My older daughter had a booth in a neighboring city so took Reader 2 with her. It failed fairly early on in her 2 hour booth. They were at a very busy location so she abandoned the chip reader and just used the swipe reader.
On Sunday, I was with a different daughter. I had tried additional troubleshooting, including clearing all data from my network settings on my phone, and hoped that would work. When the issue persisted at Sunday's booth (in location #4 over the weekend so not a location issues, and where it had previously worked with no problem), we installed the square app for the first time on my daughter's phone and connected to the square that was not paired with mine. It worked for a couple transactions and we thought we had our solution, but then she also got an orange bar. And could not connect.
It is odd that it works for short durations before giving the same error, but clearly forgetting and repairing for every or every other transaction is not a solution (and makes customers nervous that they are being charged more than once, when they are not)
