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I'm having trouble swiping my customers' credit cards. How, exactly do I do that? I punch in the amount owed, then swipe...nothing happens. So I punch in the amount owed, hit the charge button and then swipe...nothing happens. What am I doing wrong? As a result, I have to key in the data, which is time consuming and costs more.
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What mobile device are you using? It has to be compatible with your reader. Are you using the free magstripe reader or the $29 chip card reader? There are a lot of possible issues. Check out these help pages:
https://squareup.com/help/us/en/article/5203-square-magstripe-reader-troubleshooting
https://squareup.com/help/us/en/article/5412-square-chip-card-reader-tips-and-troubleshooting
I have also had trouble swiping and been charged extra for keying in the number. I was using the Square inserted into my Iphone.
Nan Russell
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