Hey there I ordered a the Apple Pay marketing kit and the place showed up soon after where I could upload a photo but when I received the kit the location to upload a photo was gone?
Hey @adsiemer, thanks for reaching out! I just sent an email to the address tied to your Square account. Please check you email inbox for next steps. 📥
Appreciate your patience! 👍🏻
️ Tom | he/him Seller Community Manager | Square, Inc. Find step-by-step help in our Support Center
@alexpayson Did you order your marketing kit from your Dashboard? If so, you should be able to upload the picture of your setup right from your Square Dashboard.
Hello EJ- I did not order it initally from the dashboard- I purchased the chip reader and dock. I think I was logged into square though. I don't see any place to upload from my dashboard.
Is there no place to email the photo or web link for uploading?
That does sound a bit strange. We'll need to take a look at this with you directly. Reach out to our Support Team and they should be able to get you taken care of.
Hey @RHRouge — sorry to hear you're not seeing this option in the Dashboard! Please reach out to our Support Team. They'll be able to help you with this!
️ Helen Seller Community Manager
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Sorry to hear you're having trouble @decahill480 and @sweatpea! Go ahead and contact our Support Team directly, they'll be able to help you get set up and upload a photo. 🍎
️ Helen Seller Community Manager
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I'm having the same problem. I have reached out to customer support and they just sent me a link to purchase a marketing kit... I already have a kit and a picture. I emailed them back to let them know and no response. I called the support team and he wasn't able to help me either. He told me someone would be contacting me, but that never happened. Help please!
I'm sorry to hear about this! You should be able to post your photo from your Square Dashboard. I will make sure to share your feedback with our Support Team. I will also reach out to them and request them to follow up with you if they haven't already. Please let me know if you still need help with uploading your photo!
I also having the same issue. In the dash board location, do not see where I can upload the photo to recieve the $350 discount on processing fees. I'm starting to wonder if it's a gimmick. Does anyone have a link to upload the image or where I can get some help?
think it was a gimmick. After multiple emails and a call to customer service I became very frustrated over the time that I had wasted on this. I wrote one last email expressing my dissatisfaction with their ability or willingness to fix the issue and this is when I finally seemed to get through to them and they uploaded the photo that I had previously attached to one of my emails.
You would think they would resolve it since it's happening, well it seems to multiple customers. I guess I will have to send them an email expressing my frustration working on this issue for two hours. Thanks for your fast reply VMF.
If you were invited to the Apple Pay Marketing promo you will receive an email. You should see an update in your dashboard shortly! Look for an exclamation mark in the top left corner!
Please let me know if you have any other questions!
Chad, I also have not rec'd a link to upload a photo for my apple pay marketing kit. Please send me a link. Why does this have to be so difficult for all of us who've subscribed to Square??
