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Weebly login vs Square login

I created an account through Weebly for a website. I can login to my Square dashboard but not my Weebly dashboard. There is no access to edit my website from the Square site (with the business shop you can, this is the personal website and the link is not there). My Square login does not work for my Weebly account even though it is supposed to be the same thing. When I go to reset it, it only resets the Square login. When I go to login with Weebly I hit the button to login in with Square. It will not let me, it keeps saying you may have an account so login in with that. Somehow my Weebly and Square are not linked. I can view my Weebly website only, I can not edit it. 

 

I have a separate business account I created through a different email. I have access to that and that is what I am using for this now. The reason I have two is because when I created it I thought I would have access to the nice website design with the store, and not just the store. I have all my items that I want to transfer from one account to the other so that I can put them on my website, but I can't edit my site. 

 

The account I'm logged into now email andreavernonfilleymuseum@gmail.com

 

Email I'm trying to login with 'Personal Information Redacted’

Website I'm trying to login to vernonfilleyartmuseum/weebly.com

 

Message 1 of 5
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4 REPLIES 4

HI, Square obtained Weebly 2018 and are now one platform.  There has been no word from Square regarding continuing Weebly customers for the future.  Many of the Weebly features and options have been discontinued.  You would need to contact support directly.

 

You can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

    

 

Hope This Helps!
TERRI
Message 2 of 5
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Square Community Moderator

Hey @andreastitt

 

After taking a look at your account, I can see that this site is in Weebly and not in Square. You should be able to log in here with the beginning of this email: stittandrea@. I know you mentioned you’ve been having issues logging in via Weebly so if this does not work definitely gives us a call. 

 

Have a good day! 

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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Message 3 of 5
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Yes, I set it up through Weebly and it created the square dashboard for me. However, it will not let me log in or reset my password. That is why I had to ask this on the Square thread because I can not access my Weebly site.

Message 4 of 5
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@andreastitt, I sent your case over to one of our Weebly specialist who also suggested to give us a call since everything looks good in your account. 

 

Good luck 🍀 !

 

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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Message 5 of 5
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