Why does the contactless chip reader connect then disconnect instantly?

[BBMcc]

I have your new contactless reader and I won't stay connected. I have tried ALL of your troubleshooting more then once and they haven't worked. It will connect for a second then disconnect, I can turn off my blutooth and then back on and it will show it connect then disconnect. GRRRRRRRR I've uninstalled the app, held down the button, forced the app closed, turned off my device, made sure my phone is updated, on and on I tried. Help

[Spenser]

Sorry to hear that, @BBMcc. If you've already ran through our troubleshooting tips, it will probably be best to give us a call to see if there is anything else we can try. And if need be, we can give you a hand with a warranty claim as well. 

To locate your customer code, head to our Contact Page. Sign in, browse the topics, and click "I still need help" towards the bottom. 

Hope that helps. Let me know if you have any other questions.