Hi Justin. Thank you for the response, although to be perfectly honest it doesn't really help much at all.
We are using Square Appointments from start to finish with every customer. They either book online themselves through the Square booking site, or we book the appointment for them in Square Appointments. This creates their profile in our Square customer database with all of the relevant details. Once the service is completed, we check the customer out in Square Appointments by selecting their appointment in the calendar and completing the transaction. We do this for all transactions - even cash. Therefore every single customer transaction is logged in the customer's history. You can even see it on their customer profile. But unless they use a credit card it doesn't count as a visit? So unless they use a credit card first time customers don't receive Welcome emails, lapsed customers don't receive Win-back emails, and it is impossible to filter customers based on how long it's been since their last visit, which in turn makes accessing crucial data impossible. All this simply because the most recent transaction for a customer doesn't communicate with the "last visited" system. This is nonsense.
What's more is we'll see a customer multiple times, and on their fifth visit they might use a credit card for the first time and suddenly they get our welcome campaign! $25 off their next service! This is completely unacceptable and has cost us a lot of money in lost revenue.
Yet another crippling miss on a product that honestly misses far too often. These are glaringly obvious problems with very simple solutions, and there are way too many of them. We've been with Square since we began in 2016 and are deeply entrenched in your tools, but it's unfortunately becoming more and more apparent that we need to migrate to a different system.
