"Not Available"

[RedSchoolCandle]

Hi! Everytime anyone tries to order from our website, when they go to click "buy", it says "Not Available" and then the price. In the item editor, it is labeled as available. What is happening? How do I fix this?

[ASPettus]

Hello @RedSchoolCandle! When you look at these items in "site items" in Square Online, are they marked as visible? Is your "item type" listed as "physical"? Are your stock totals updated? Items may not show if you don't have them listed as "in stock" in your online store, unless you have "Display out of stock items on site" selected. 

[RedSchoolCandle]

All of those things are yes. It's the buy button on the item itself that says "Not Available." 

[BernadetteA]

Hi there, @RedSchoolCandle 👋

Can you please post a link to your website so that myself and @ASPettus can get a better idea of what is happening here? 

Thanks in advance!

p.s. Also, Welcome to the Seller Community! 

[RedSchoolCandle]

I figured it out, I didn't have a shipping address set up.

[_Violet]

Hi @RedSchoolCandle 👋 Violet here, stepping in for @BernadetteA while she's out of the office. 

Thanks for following up on this thread. I'm glad to hear that you were able to figure out the problem and resolve this issue!

Please do let us know if there's anything else we can help with 🙂