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Poblanco

Will the order ticket just show new items when they're added to open tickets?

Say I have an open ticket with an Old Fashioned already on it, customer orders another one, will the order ticket just show the new drink?

Message 1 of 27
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Admin

Re: Order Ticket

Best Answer

Yep! As long as the ticket is open, you'll be able to keep adding items and it'll keep track of the count.

 

To add another Old Fashioned to the open ticket, go the Checkout screen > Tickets > select customer ticket > select the item. From there, you'll notice that the item count will increase on the customer's tab. After that, tap Save to keep the ticket open, or tap Charge to close out the sale. Find more information on this in our Support Center.

 

Hope this helps clear things up! If not, feel free to reply and I'll have another look. 🍻

Message 2 of 27
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Admin

Re: Order Ticket

Best Answer

Yep! As long as the ticket is open, you'll be able to keep adding items and it'll keep track of the count.

 

To add another Old Fashioned to the open ticket, go the Checkout screen > Tickets > select customer ticket > select the item. From there, you'll notice that the item count will increase on the customer's tab. After that, tap Save to keep the ticket open, or tap Charge to close out the sale. Find more information on this in our Support Center.

 

Hope this helps clear things up! If not, feel free to reply and I'll have another look. 🍻

Message 2 of 27
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Poblanco

Re: Order Ticket

Thanks so much, I was waiting for my printer to come and was just wondering 

Message 3 of 27
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NWSC

Re: Order Ticket

Tom

When I add an item to a ticket, does it come out of inventory? I don't know if my employees are not entering sales or if those sales are in tickets and not taken our of inventory yet. 

 

In other words, square says I have 20 widgets but I only have 15 there. 

Message 4 of 27
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Admin

Re: Order Ticket

Hi @NWSC, welcome to the seller community and thanks for asking!

 

If you have Inventory Management turned on, the items that have been added to the open ticket will not be taken out until you complete the sale. Does that help clear things up?

 

Please feel free to reply with more info, or if you'd like a team member to have a closer look at your account, please contact us directly. 🙂

Message 5 of 27
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aonenterprises

Re: Order Ticket

Question.. I am a cafe. Sometimes we allow customers to charge food until payday, so those tickets sit out there until paid. Here is my delimma, If someome accidently touches that ticket, it changes the date on it. Is there a way to keep the original date the ticket was entered on it instead of it upatig to the current date and the current employee? Thanks

Message 6 of 27
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Admin

Re: Order Ticket

Hey @aonenterprises, thanks for pointing this out — I see what you mean. When an item is added or a ticket is re-opened, the ticket date automatically updates to the current date.

 

There isn't a way around this at this time. For now, I would suggest including the original date with the note section when opening a new ticket. While this is manual, it will help you keep track of this information.

 

Hope this helps — please keep in touch for updates!

Message 7 of 27
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manonegrallc

Re: Order Ticket

Yes, we have a similar issue. When tickets get reopened, the timer resets on it, and previous servers are not liable to take responsibility for unpaid tickets. IE, it gets passed along to the next employees who open the ticket. A simple timestamp of when a ticket was created would be  just a few lines of code on suqare's end, and would be a world of help to us square users.

Message 8 of 27
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Admin

Re: Order Ticket

Thanks for expressing interest in this @manonegrallc

 

Our Product team is definitely aware of this, and we're still tracking interest and advocating for it to be updated for you all. Hopefully we get movement on this in the near future. If we do make an update, we'll announce it to the Community. 

Message 9 of 27
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manonegrallc

Re: Order Ticket

YES! Please please please!

Message 10 of 27
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