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Appointments: Is there a way to send a follow up text or email?

i download appointment app on my phone. i run an auto detailing company and want to add what each package involves but it take to long to type on the phone when i can just go on my computer and type it in. i dont see where i can do that? i see a spot of items but not services.

 

also is there a way to set up follow up email and text  48 hours after their service automatically?

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I would also like to be able to have a thank you email /text sent out. Any way? or is this something square will add?

 

 

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Admin

@heidinymark There isn't a way to send/automate a follow text or email message with Appointments. I'll share your request with the Appointments team! 

Helen

Seller Community Manager, Square

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Hello is there a follow up on this request? This is very important. ty 

 

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Admin

Thanks for checking in @dportorreal! You can customize the email reminders sent to your clients before an Appointment, but there isn't a way to sent a follow up text or email after an appointment has ended. This request is still being tracked by the Appointments team and as soon as we hear of any developments we'll update this thread to let you know!

Helen

Seller Community Manager, Square

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@Helen  Any updates on the requests for a feature that would allow to send an automatic text or email after an appointment. I'm a healthcare provider and would really like to be able to schedule an automatic message that they receive 2-3 weeks after their first appointment reminding them to schedule a follow up appointment.

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Hey there @aegginton! Jumping in for Helen here... this is still a feature request. Definitely see how this would be beneficial in the healthcare field! Our Appointments team is still tracking these requests, so we'll pass it their way and keep you up to date if and when this feature is released!

Bea_
Beta Community Manager, Square
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This is so so so important! Would be great to send follow up thank you emails along with post-care instructions and the receipt or the ability to embed the link into the thank you email to get customers to book again for future. Is there an update on this becoming a feature in 2020?

 

Fingers crossed!

UV-Free Tanning Salon Owner, Northern California (Campbell)
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@Bronze_Palms I checked on this but there isn't any information to share. Sorry! We'll check back when we hear something from the Product team. 

Bea_
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Any updates on this?

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Admin

Hi there, @aliasasking - no update to share on this one just yet. When we have some news from our Product & Engineering teams, we will be sure to update everyone here.

 

Thanks for your patience!

Joe
Community Moderator, Square
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???? How is this not a feature?! This seems like one of the most basic networking functions for any scheduling software. Literally every one of Square's competitors offer this service. I mean like every single purchase I've made online in the last 10 years has come with a follow up email. WT Heck?!?!?!

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In the vein of feature requests that it seems impossible to believe have not been acted upon, I cannot believe that it's still not possible to color code appointments despite being requested by lots of people over the span of years!!

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Beta Member

We really need to be able to do this.

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Follow Up communications are Very important for re-booking.....is there a way to do this through 'FeedBack'?

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Square Community Moderator

Hey @HariBhavan,

 

Feedback unfortunately wouldn't work for this either. 

 

Our Appointments team is tracking this request so hopefully this will be something we can implement in future improvements!

Ashley C
Community Moderator, Square
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I just want to add my name to the list of requests for the ability to have a follow up template for appointments. This is a HUGE missing feature, and as said before something every other appointment software has. Thanks!

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Agreed, this would be a great feature and seems pretty easy to set up. Let's get on this one square! 

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After waiting for Square to implement i had to resort to alternatives 

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Admin

Thanks for reaching out and letting us know, @AutoSparkle - we will continue to include you in those we update whenever this feature is available. Cheers!

Joe
Community Moderator, Square
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