Appointments: Is there a way to send a follow up text or email?

[rightaway]

i download appointment app on my phone. i run an auto detailing company and want to add what each package involves but it take to long to type on the phone when i can just go on my computer and type it in. i dont see where i can do that? i see a spot of items but not services.

also is there a way to set up follow up email and text  48 hours after their service automatically?

[centering]

I am looking for a way to follow up with my clients, post appointment so we can improve our services as suggested. We also want feedback on our product that we are selling. Is there a way to send out automatic follow up messages? 

Is there a site you partner with that offers follow up messaging?

Thanks

[ashc]

Heya @centering and welcome to the Community.

I moved your post to an existing thread where this question has been answered.

At the time, we don't offer anything like this but we're tracking requests here with our Appointments team.

[LuminariaStudio]

Hello! I'm trying to figure out how to create an automated email that goes out after a client has left their appointment (at some point within 24 hours). I had this feature with Acuity and I miss it, because it was a great way to follow up and ask for referrals and/or reviews. Does Square even offer this, and if so, how do i do it? 

TIA! 

[AshleyK]

Thanks for reaching out and welcome to the Seller Community! This is currently a feature request, so I've merged your post to an existing thread that will help keep all the feedback in one place. 

Let me know if you have any other questions. 🙂

[LuminariaStudio]

Thanks @AshleyK - looks like this has been a consistent request for nearly 2 years and that's a long time. Any idea when or if this will be made available? This is a deal breaker for me, tbh.

Thanks! 

[VSM]

Knowing square it probably is not going to happen. Everything is a feature request and they do nothing about it. Creating packages and being able to track them is a feature request, doing actual subscription memberships is a feature request, color coding appointments is a feature request, automatic follow ups email or text is a feature request... the list is never ending and has all been asked for years ago without any action from square. 

[Lejend]

bumping this 

appointment NEEDS to have tis. As a mobile detailer, follow-ups are key to my success.

[sahumphries84]

Another vote for this. It would be a big benefit to me

[101lakefun]

Need a follow up email/text available to automatically go out AFTER an appointment.  Would like to encourage client to leave review, tip, etc. and possibly rebook.  Why isn't this a reality yet - this feature has been requested for over 2 years now.  Want to stick with Square, but might have to go with a competitor soon if it's not fixed soon.  Thanks, 

[creativeathome]

I would like to be updated on this feature as well. I need to send an email after the guest have a service.