How do I edit my Weebly Website?

[PleaseHelp2]

I do not sell anything on my website. I am just trying to log in to Weebly to edit my website as I have always done and it is redirecting me to square. I don't want anything to do with Square as I don't sell through my website. How do I log in to Weebly and edit my website as I have for the last 18 months? I'm so frustrated!

Thank you for your help!

[sayra · Accepted solution]

Hey @PleaseHelp2-  Have you tried logging in through the Weebly website directly? I would also attempt this on an incognito browser. 

[jmerrick]

I can't get into my site either.  Keeps directing me to square to start a new site. I've had my site for 3 years or so.  Where is it?

[Joe]

Hi @jmerrick - we are unable to look into specific account situations here on the Community, so we would recommend reaching out to our Support Team directly. They can work with you directly to track down and access your site.

[jeanne42]

@jmerrick:

First, read through some of the replies on this thread. Most of us were able to access our Weebly site from a different browser. 

If that doesn't work, when you get to the Square screen, look for Weebly in the top center panel. Click on that. That should bring you to a login screen. After that, everything should be familiar.  

[PleaseHelp2]

Thank you! Signing in through a different browser worked! Whew! I am now able to edit my website again - but only by using a different browser. I'm hoping to figure out how to sign in through the browser I use most often, but until then, at least I can update my website again.

[jeanne42]

Sorry, Sarya, this is not helpful. When I followed the link you provided, I still came to the Square Online page. It wants me to create a new website. I already HAVE a website on Weebly. I want to be able to edit it. I do not sell through my website, so I don't need access to Square and its services. I just want access to edit my website!!!! 

[ceg1]

Ditto to what Jeanne said!!  I can't believe there isn't a number to call to fix this.

[BestLimousine]

I can't get into my website to edit it!!  Can you help?  www.bestlimousinecompany.com

[jeanne42 · Accepted solution]

I finally got in using a different browser-- Chrome seemed to be the problem. Once I clicked on the blue box on my website, a new page opened with Weebly Powered by Square (something like that) in the top center. I clicked on that, and it brought me to a login page. After that, I was good. 

I hope this works for you!

[bk1957]

I accessed it by going to www.weebly.com and logging in under my Weebly account. I used Microsoft Edge as my browser. It worked.

[caseyp]

Same problem! This is terrible!  How can they just hijack the weebly site?  I was considering going with the square website until I suddenly couldn't log into my regular weebly website at all. No matter what I type in it redirects to square. You should not have to change browsers every time you want to go back to the website you've used for years.  Others have said switching to Edge worked, but I have Edge now.  I think you just have to change browsers regardless of what you started with. This is totally insane and really turns me off to Square. 

[bk1957]

I tried logging in using Facebook and it worked to get into my Weebly page. I used Chrome as my browser, too. You might try resetting all of your history. 

[bk1957]

I just sent an e-mail to Weebly support asking them why this was such a problem. I noticed that Square was in the footer of their home page. I think that in order to access your Weebly page,  you have to agree to sign up for a Square account (not sure you have to ever use it). That was the only way I managed to get through to my Weebly web site so I could edit it.

[caseyp]

@bk1957 Good thinking to contact weebly.  I do have a Square account.  What did you do to "get through" to your weebly account? 

 I did find that using an "in private" window to log into weebly apparently blocks the hijack.  Let us all know if you get an answer from weebly! 

[caseyp]

Well, now weebly seems to be working.... I had closed down all browsers and let it sit overnight!  Yesterday I had logged out and restarted the computer and it still re-routed me to square.  

[bk1957]

I think Square is having issues and trying to resolve them; I got into Weebly by going directly to an old www.weebly.com link that I had. Also, it seems to work if I use the option to login using Facebook. I think you letting things sit overnight and then rebooting allowed the "loop" to stop sending you back into Square. Sometimes you have to delete your entire history to make that happen.

[ArtbyJJ]

I've tried everything suggested and can't access my Weebly website to edit it. I get a page that opens to this: 

Hmmm… can't reach this page

www.weebly.com’s server IP address could not be found.

• Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

This has been going on for quite some time. A lot of my links are now dead links but I can't get into my own website to edit them nor anything for that matter.

I've had a Square account for years now. I had the Weebly website set up separately from Square. It was before Square bought Weebly. I was using Square separately to process cc payments at public art shows, independent of my website.

http://www.artbyjoycejackson.com/

I looked up Weebly on Facebook and saw a lot of people complaining that they're having the same problem. They can't access their website to edit it regardless if they have a paid account or not. This is really bad!!!

[jeanne42]

I am able to edit mine now. It took a while to figure it out! 

When I go to my website homepage, I click on the top of the blue 'Powered by Weebly' box on the bottom left of the screen. That brings up a 'sign up' page for Square, but at the top of that page is a heading 'Weebly, ecommerce by Square.' Click on that heading. It will take you to a stats page for your website with 'edit website' as one of the options. From there on, the Weebly format will look familiar. 

Good luck!

[bk1957]

yes, that is still working for me, too. I had sent a message to Weebly help and gotten a response (very condescending, by the way) about "problems" they were having and some instructions on how to use social media properly. I blasted them on the follow-up.

Here is Weebly's help e-mail address: weebly@help-messaging.squareup.com

[ArtbyJJ]

I looked at my website via both Chrome and MS Edge. At lower left, it says Powered by Weebly, nothing about Square. And I still can't access the edit menu for logging in. When I clicked at that, it takes me to the same page as any other way I try to enter the login page. This is what the page that gets returned says:

I need to access  my Weebly website so that I can edit in it. Every time I try to access Weebly by directly typing any of weebly's urls's such as https://www.weebly.com/  it says:

Hmmm… can't reach this page

www.weebly.com’s server IP address could not be found.

• Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

My website URL:

http://www.artbyjoycejackson.com/

[bk1957]

see my response above -- and see jeane's response; that might help. 

[ArtbyJJ]

After a wait of I don't remember how long, this was fixed. Not by me. Must have been an update from Square's end. I was finally able to log in and edit as usual.