How do I order a free reader?

[DELLNEAL]

The title of this thread has been edited from the original: Free Raider??

Hello there in good day, I just finished signing up for new account. And it was stating that I would get a free reader, but after I finish registering the account it takes me to where their for sale?? Can somebody help me with this?

[isabelle]

Hey @Stitches!

Take a look at my best answer in this thread and see if that works.

If not, either reply back to me via private message, or contact our Support Team. 

[mwallace14]

I set up an account, and it still wants to charge me for the reader.  I clicked on the link provided "click Free Reader Request" but it still wants to charge me.  How do I get one for free?????  

[Valentina]

If you're seeing a charge for your first Square Reader for magstripe and haven't received a free one in the past, please get in touch with our Support team so we can give you a hand, @mwallace14! 👋

[MkeBlaze19]

I tried that and it's still not working

[Valentina]

Our Support team would be able to give you a hand @MkeBlaze19. When you have a moment, please reach out directly by logging into your Square account and heading here.

[Ehayden]

I have not received my free reader.

[Joe]

Hi there, @Ehayden - thanks for letting us know! We would recommend reaching out to our Support Team directly. They can assist you with tracking your reader to its destination.

We will keep an eye out for your contact!

[maiqeru]

Hi, the link provided doesn't work. It takes me to my account Dashboard.

How can I order the free reader? 

Thanks

[worklifebalance]

Hi,

I followed your instructions and even clicked the link you provided and I was taken to a checkout screen with a charge of $10.80.  How do I receive the free reader without this charge?

[JustinC]

@worklifebalance 

The reader is free for Sellers who never had a Square account before. Since you are being prompted to pay, reach out to our CS Team so they can figure out what's going on. 

[worklifebalance]

Thank you.  I will do that.

[worklifebalance]

Thank you so much!  It worked!  I spoke with a very nice representative who got everything straightenedout.  Appreciate!

[JustinC]

@worklifebalance Sweet! Glad it worked out 🙂

Happy Selling!! 

[heritage_cycles]

When I clicked the link for a free reader after signing up, it sends me back to the dashboard.  When I click order a reader, it wants me to buy one for $10.  

[Seamus]

Hey @heritage_cycles

If you've not previously ordered a free reader please get in touch with support for more help with this 👍

[heritage_cycles]

I talked to customer service and they were able to send me a free one.

[Grey-Rabbit]

its asking for money, so its not the free one. Where is the free one at that was offered? i took a screen shot but it wont let me post it

[holoboujee]

it wont let me purches a free reader still after i you gave me your advice .

[Bournes]

Hello it is not giving me the option to get my free reader. I just opened account and that option was not available and I need it for my business. 

[Arie]

Sorry to hear you're having trouble ordering your reader, @Bournes! Please reach out to support here so we can help. 

[Rinnym13]

I’m having the same issue. It’s trying to charge me for my free one. I’ve tried all the steps mentioned and it doesn’t work.