Point Redemption on Invoice

[DLRosenberg]

Now that customers can acquire points on invoice, logical next step would allow redemption against invoices. For example, customer would like to use their discount on an invoice- we have no way to show redemption on the invoice. We need to use an alternative code and then manually go into their loyalty account to remove their points. When we adjust their account, there is no option other than accidental earn, suspicious activity or refund... so it would be nice if there was a 4th option for manual redemption. 

[Elyn]

Good new @DLRosenberg This is already in the works and we'll have reward redemption available on Invoices before we wrap up beta.

[DELSNantuckets]

The title of this thread has been edited from the original: Loyalty rewards/use through invoices or virtual terminal

We're a small family business and a lot of our orders come in through email and phone (our customers are old school) - we also host our website through Square. The loyalty program has been a real hit for us. Not a lot of people want to save their credit cards on file, but having to manually change or issue a refund for customers to use their loyalty points when the virtual terminal or invoicing is used is kind of a pain.

It would be super helpful to have this feature. 

[Arie]

Hi @DELSNantuckets,

I moved this post over to our Ideate Board to track this as a feature request. I can definitely see how cumbersome it would be to make these adjustments manually. It's great to hear that your customers are loving the Loyalty Programme, though! 

We'll continue to track this suggestion via this thread, hopefully some other sellers can add their voice to this suggestion, too 🙂 

[Kassi_]

Hi @DELSNantuckets - 

This request has been previously submitted by another seller. We appreciate you sharing your business use case and why it would be valuable for you. I have merged your submission with the other request here. From their post, it looks like this feature is currently in Beta Testing! 

If you know of any fellow Seller Community members who would like to see this built out as well, feel free to tag them in your post so they can share their thoughts as well! The more sellers chime in to the request, the more likely it is to catch our product team's eye.

[AASBlib347]

Thank you!!!! I have a large customer base that gets their orders through invoicing and they worked hard to spend that dough to get their loyalty points and can't even redeem them on their invoices. I have to manually go into their account and select "Points Accidentally Rewarded" to manually apply their reward discount. It's time consuming and it also removes those gems forever so the customer can't even see their total gems of all time. That part is the most exciting! I love to see how much damage I've done at a shop I love.