Feature Request: BOGO (Buy one, get one) and other automatic discounts via my Square Online website

[dianadays]

The title of this post has been edited from the original:  Can automatic discounts be used on the online store?

When I create automatic discounts, such as quantity or amount discounts, they work perfectly well on my point of sale but do not work on my online store.

Can anyone help me?

Thank you!

[#2]

@phillipsrw Thank you 🙏❤️ You too! ☀️

[#3]

Hello there!

I appreciate all your patience while we work to get this feature implemented. The beta testing for this feature has currently been delayed. Our team is working very hard on the backend to resolve some roadblocks that have prevented this from going. If you would still like to join the Beta for this request you can certainly still do so. I know this is incredibly hard but I appreciate you all for hanging in there! 🙏

[#4]

Hi! We'll be launching a beta test for Automatic Discounts on Square Online in the next couple of weeks. Head over to Automatic Discounts for Square Online to join the Beta Community and request access to this beta test.

[#5]

Currently, the Online Store doesn't support Buy-one-get-one coupons. However, you can assign standard discounts to certain categories. From the site editor,  visit Items > Coupons > Add Coupon. You'll find an option to choose eligible categories under Discount Details at the bottom of the page. 

@be-the-light

[simplyskate]

I think the bigger issue here is that it only works if the customer remembers to use the discount code.  I have my whole site set up for 20% off, but it's not an automatic discount, it's a coupon...which is the entire problem.  It should be an automatic discount, but that's what people are complaining about.  IF the customer forgets to use the coupon, and believe me, they have...then you as the vendor have to go back & refund them their discount amount.  But if you are using the POS system in person you do not have to "use a coupon" because the discount comes off automatically.  It's completely bonkers to think that "a discount works one way in POS but doesn't work another way in online", especially when so many businesses are moving towards online sales or are online only to begin with.  

[CovfefeCrafts]

I'm missing how this can apply to buy three get one free?

[unoinhillcider]

This is completely right

[Twistedhornmead]

Another thread had a gal who employed this technique, which is not perfect, and you have to manually do it AND turn it off, but it makes it automatic.  If  you go into each item individually and enter a "sale price", then it will put it in the cart that way.  You can also set your store to have "On Sale" red flags appear when there is a sale price associated with something.  It doesn't work for Buy 2 get 1 free type of sales, but you can at least have an online "sale" that doesn't require a coupon to be entered.  Its the only way I've been able to make the POS and online match in any way.

[cherfoto]

I understand what you're saying however if you shop online with other stores you will notice that this is the procedure that is used most often with all vendors.  When you're at a POS terminal the discount is put in by the cashier, there's no cashier available for online purchases.  The customer has to be made aware of the discount and advised that this is the only method to receive it.  If you boldly put in the information about the discount at the beginning of your sale announcement and then again at the moment of purchase, it can work.  

[simplyskate]

I suppose that you could go into each item and do the math on the sale price to honor a 20% off (or whatever discount you want) on the "sale price" section of the online site.  The problem is that in my case, I have over 500 items on my website, so doing that for each item is extremely time consuming, when it would be much easier to just mark each item as 20% off.  So you have to give the customer a coupon code to get around it, which isn't foolproof.  And the other issue is that when you add a sale price online, if you do have an in person purchase & need to use POS, then the POS system doesn't recognize the online sale price & that's a whole different inconvenient work around.  It's just completely ridiculous that the item library for POS is not the same for online and if I would have known how confusing it is, I definitely wouldn't have signed up for Square.  But, here I am with 500+ items on my website and no real ability to change providers again right now.  

[theoldtownshop]

The POS system allows discounts to be automatically applied, with no need for a cashier to manually enter a discount.  We set-up item discounts based on quantity, and the discounts are automatically applied.  I reiterate, the item quantity discount is not available when setting-up a Coupon.  I agree with everyone, this “Coupon -fix” is not customer friendly, and the inconsistency between the POS and online functionality is problematic.  We handle by issuing a credit refund back to the customer’s CC, which is costly and timely...but it takes care of our online customers!

[nicholasfeigen]

This reply was created from merging an existing thread: Combined Item Discounts, Conditional Discounts?

I would like to make a discount for if a customer buys two items, one each from two categories (although it'd be helpful if it could be more specific).  Specifically we sell Motors and motor controllers seperately, we'd like to offer a special price when purchased together.

I know that a workaround would be to create a new item for each configurable option, or possibly use customization options.  The trouble with that is that these workarounds don't allow proper inventory tracking, we'd like to have each motor and each motor controller entered into inventory so stock diminishes when they are sold.

[Valentina]

Hey @nicholasfeigen!

Thanks for posting in the Seller Community again. This is currently considered a feature request, and I've moved your post over to the thread where others have asked for the same capability. While this isn't possible at this time, our team is still hard at work introducing new features for use on your Square Online website. We'll be sure to post an update here when we have one, so keep your eyes peeled for a notification about this thread.

[breadhive1]

bumping this because its frankly ridiculous that this isn't already a thing....?