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Instagram checkout: No Variations showing up

Has anyone else recently upgraded to the Instagram Checkout - connecting their Square website products to Instagram? I am happy with it but NONE of our product variations are showing up on the checkout. No sizes or colors or choices. I spoke to a rep for Meta on phone and they said it is a Square issue. Square, can you send them our variations? Companies with Shopify are having no issue with this. Or does anyone know how to fix this?

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Square Community Moderator

Hi there, @TheGildedOyster,

 

I would like to take a look at this for you! When you get the chance, can you please send a link to your site, and a few of the items this is happening on? With this information, I can check with our team based on this information, if this is something on our end that needs to be pushed or something stuck with Instagram. Thank you!

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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