Hello, I'm a website designer that works for Square Online sellers and uses Square Online to sell my products and services.
Two questions for this helpful community:
1. Square > Items > Create an Item > Edit Item > Edit variation
I clicked upload and selected an image file for an item variation.
The image thumbnail didn't appear in the image section.
As a workaround, I clicked image library and the image file appears and I can select it.
Should the image thumbnail appear after I click and upload the image file the first time?
2. Square Online > Item > Item Details
The item I created in Square > Items > Create an Item (Same Butterfly Print item referenced in Question 1.) synced to my Square Online store.
All three variation images are visible.
Why are only two of three color options/variations selectable for the item?
Which settings should I check to fix this?
I truly appreciate any advice or guidance!
Hello @TheRealChipA Thank you for taking time out of your day to review and reply to these questions!
Follow-up notes –
1. Yes, moderator input would be amazing!
2. Did some more digging about the option set;
a. Square Online > Items > Options
I checked the existing Print Color option set in Square Online and found this verbiage that could explain the missing black option on the Butterfly Print live item page: "Newly added options will be hidden on existing items using this option set. All other changes will be immediately reflected on all items using this set."
b. Square POS > Items > Options
Then, I double checked the existing Print Color option set in the POS and found no verbiage about "Newly added options …"
c. Square POS > Items >
It's possible that while I was creating new item/new option set/testing the Butterfly Print variation image upload (Question 1.) in the POS yesterday, I added/edited the black variation/option after assigning and saving the Print Color option set to the item. So, the Black Print Color option was not visible on the live item page.
Today, I edited the existing Butterfly Print POS item, removed the Print Color option set and saved, added the Print Color option set again, assigned images to the variations (using the workaround outlined in Question 1.) After saving the item, I visited the live item page and all color options are now present. Here's the live item page, fyi: https://www.taylorandjones.com/product/butterfly-print/62
I believe creating a new item and a new color set at the same time requires extra attention to ensure all options go live.
Thank you for following along these steps!
@TheRealChipA Your dedication to this community is admirable. I'm happy we've crossed paths and willing to assist within my capabilities. Feel free to reach out in any way that is convenient.
I aim to exhaust all help documents, previous posts, etc., before asking someone to invest time with help. Often, I'm advocating for clients that now manage the Square Online store that we built together, and cannot delve into the details of troubleshooting because they are busy selling their goods and services.
Other times, I'm in the midst of composing Square Online pages for clients and stumble upon unfamiliar territory! (I create test examples on my Square Online site because my clients' sites are under wraps until go live.) Or, I'm updating my Square Online site and need experienced perspective.
Square has developed a marvelous, intricate system that delivers powerful tools for selling and promoting. The pace at which they've pushed features has been breathtaking and, I admit, sometimes overwhelming!
The ability to post questions and conundrums on this Community board and receive supportive guidance and insight from sellers like you is a blessing.
P.S. Took a peek at your website – wow, your store (and flavors) look fantastic!!
Hello @Candlestore Many thanks for testing and sending steps for Question 1.
I have followed the steps you outlined and got into the weeds again:
a. I'm in Square > POS > Items, on desktop dashboard.
b. I create an Item, add new option set, generate variations.
c. In Variations section, I click in the empty space to the right of one variation, "Red" and the Edit variation pop-up opens.
(If the placeholder image graphic, to the left of "Red" is clicked, the Image Library opens, which does not yet house the new images to be added.)
d. I press upload in the Edit variation pop up window.
e. I locate image file on my local drive in the window, and press Open.
f. The image does not appear in the pop-up window; if I press Done, the image does not appear in the Variation section/thumbnail. (It does appear and is selectable if I repeat step c. and "browse image library" is pressed next.)
I'll pause here, knowing that I can workaround by going into the image library and selecting the item.
But, I'm wondering if the upload action in the Edit variation pop-up needs attention.
