Unable to add file for digital products

[tinnyorbit]

Hello,

For some reason, I'm unable to add a file for my digital products. I tried making a second website to see if my first one was broken somehow, but I still get the same issue. My site is currently unpublished. I have payment set up, shipping details and policies have been updated, and I've tried changing the product type and changing it back to a digital product but to no avail. Has anyone else had this issue, and if so, what did you do to fix it?

[Gold]

HI, fulfillment of digital item orders must be done manually.  Also, if you have physical items and digital items within your store, they are handled separately.

https://squareup.com/help/us/en/article/6876-add-a-digital-item-to-square-online-store

[tinnyorbit]

Thank you! The lady that supposedly helped me yesterday did not mention this at all.