Remove Default Categories from Library

[cevmarauder]

Having a set of default, unremovable categories that takes up more than 3/4 of the Library screen is untenable.  I'd wager the majority of Square users don't use Gift Cards or Rewards; a few probably use discounts and service charges.

We should have the ability to edit/remove/hide categories on the library screen.  As a Square user for both my personal business and as head (read: only) IT guy for a local nonprofit, being able to remove the useless-to-us categories would save me SO MUCH PAIN from volunteers getting "lost" because they hit the wrong category. 

(Yes, I created a for-dummies document that a lobotomized kindergartner could follow.  No, it didn't help.  Anyone who's worked with people will understand...there's always that one person who couldn't find their a** with both hands and a map, who throws up their hands, turns off their brain, and wails for help the second they get slightly confused.  Usually while you're elbow deep in something else, but their problem is the most important thing in the world!)

[#2]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[#3]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[#4]

Hi there!

The Redeem Rewards selection cannot be removed completely, however using your "Items Grid" you can customize what appears as available to select. 

Head over to our Support Center to read more about the Items Grid.

[SwankPad]

Whole heartedly agree. 

It's bad enough it can't be removed, but it's also the first items on the list, which pushes all the real items down.

This is stupid!

[asgoc]

Searched how to get rid of these headings and see this thread is still going after 6 months and nothing has been done. Please fix this! Your customers should not be forced into using a pre-set item menu.

[Lance2]

I would also like to remove the  "Redeem Rewards" and "Gift Card" entries. Or at least have the ability to put them, at the bottom of the list.

[Lance2]

I would also like to remove the  "Redeem Rewards" and "Gift Card" entries. Or at least have the ability to put them, at the bottom of the list.

[Lance2]

How about at least have the ability to put them, at the bottom of the list.

[Milestones]

This is also an ongoing inconvenience with our mobile library. We do not use gift cards or rewards but they show up in the library.

[lancelot]

Thank you EJ for your reply in regards to the OPs request.  On the new Square Terminal, I do not have an item grid that I could find (whether on the square dashboard on my computer, or, on the terminal itself).  Is there another way to at least sort these two options (Redeem Rewards & Gift Cards) to the bottom of my SKU list?

[BFGA]

I can see that this is an older thread. If someone knows that this option to remove gift cards & redeem rewards from the terminal menu has been added and is watching this thread for updates can they let me know?

Square - I'll add my vote to the need to be able to turn off these two menu items.

A simple switch on a menu, or tick box like taxes on/off doesn't seem too much to ask

Dave

[REDSteakhouse]

We also would like to have the gift cards and rewards removed from checkout. 

[Tjturn]

Wow! We started using square two weeks ago. Thought I’d come to the forum for a simple fix of an annoying problem. 

Looks like people have been asking for a fix to this for almost half a decade. 

I guess all that is left to ask is why? There must be some reason that a service that is otherwise excellent refuses to budge on these small pebble in the shoe type issues. (Also annoyed that I have to add numbers etc. to item names to make them get to the top of items list on mobile phone.)

My guess is that it’s algorithms. If .5% of clients suspend their service over minor annoyances vs. .6% that buy a new register or terminal to get that rock out of their shoe then Square is going to keep that rock in your shoe. 

What Square is failing to see here though, I think, is how many more customers they would have if they stopped this tactic. After two weeks I’ve found a few of these small but annoying issues with the service. At the moment I couldn’t recommend the service to others.