Remove Default Categories from Library

[cevmarauder]

Having a set of default, unremovable categories that takes up more than 3/4 of the Library screen is untenable.  I'd wager the majority of Square users don't use Gift Cards or Rewards; a few probably use discounts and service charges.

We should have the ability to edit/remove/hide categories on the library screen.  As a Square user for both my personal business and as head (read: only) IT guy for a local nonprofit, being able to remove the useless-to-us categories would save me SO MUCH PAIN from volunteers getting "lost" because they hit the wrong category. 

(Yes, I created a for-dummies document that a lobotomized kindergartner could follow.  No, it didn't help.  Anyone who's worked with people will understand...there's always that one person who couldn't find their a** with both hands and a map, who throws up their hands, turns off their brain, and wails for help the second they get slightly confused.  Usually while you're elbow deep in something else, but their problem is the most important thing in the world!)

[#2]

I know they added more unwanted items on the main screen, but Square thinks by adding the one grid to our phone has helped. We are at farmers markets, craft shows and concessions where speed is key. We have our iPad set up grid style that helps. When I have a line and have to use my phone one grid are area doesn’t help. Make the option happen to turn off unnecessary items. We are a community asking of Square to please offer this as a way to speed up our transactions. For the love of pete sakes hear our words! We need a toggle to turn off those unwanted items! TOGGLE SWITCH TURN OFF ITEMS UNNEEDED!

[#3]

Now the “new” home screen has 5 lines of unneeded space hogs instead of 2 lines of useless functions.  On my phone (which is the ONLY way I use square) I can only see two of my items, but I have two scroll up to see my menu.  I work farmers markets where transaction speed in incredibly important, every step slows down sales.  It is hard to fathom that SQUARE could make the issue worse than it was.  

[#4]

Hi there!

The Redeem Rewards selection cannot be removed completely, however using your "Items Grid" you can customize what appears as available to select. 

Head over to our Support Center to read more about the Items Grid.

[KNA]

Add my vote to the tally. Those two items which we will never use, Redeem Rewards and Gift Cards, are a blemish on an otherwise user-friendly device.  

[Alex_]

@KNA,

We hear you on this feedback. I will be sure to escalate it to the appropriate parties. Please let us know if you have any other suggestions or questions. Thank you. 

[MRLM]

I've seen several posts from you Square people effectively saying "we hear you". But it has been going on a year and STILL no action? You can't be hearing very loudly! Let me add my voice to the chorus - these items need to be removed. Pronto.

Square we have just started setting up our account and terminals with you I can't have my users choosing these items by mistake, it will totally mess up the reporting at the other end. You are making me think we should not waste any more time or effort and just go elsewhere for a solution that will suit our needs.

[Polly66]

If you will not remove gift cards and rewards please at least allow them to be after my items.  Or is this something I can do my self.  But really they need to be removed asap unless wanted by the vendor.

[sherylannqueen]

I just switched from Square Stand to Square register.  I have been a Square customer for 15 years.  Why can't I find an option to remove "Redeem Rewards" and "Gift Cards" from the main screen?  Or at least move it down to the end.  

I have spent way too much time on this.

Sheryl

[mudgee]

Square are not being honest here. It's been over a year and there's been no suggestion that this will be resolved. Give us options to remove these two items on the Checkout screen, or tell us why you need them to stay Square.

[My-Caffeine]

Hi sherylannqueen @sherylannqueen 

Your not alone with this issue... I am not sure if there is a fix for it yet or not since we don't use the register feature.  I was able to find some Square fun facts on it though...

https://www.sellercommunity.com/t5/Questions-How-To/Can-I-remove-the-quot-Redeem-Rewards-quot-and-qu...

[nika]

Sorry you feel that way @mudgee. I wish we could implement every feature request we see overnight but it's just not the case. Hopefully this post helps when it comes to how we navigate the many different requests we get on a daily basis.

[FEPL]

PLEASE remove this or at least let us position it at the end. Screen real estate is too valuable to waste the two top positions on choices we don't even use.

[WesG]

Another vote for a preference to remove these. The clutter they cause for zero value greatly harms an otherwise stellar UX.

This is not a big job, put the interns on it! 🙂