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When we add a discount on an individual item on a check that has already been printed to the kitchen, that item will reprint to the kitchen. This does not happen when we apply a discount to the entire check only when one item is selected to discount. I cannot find anything in the settings to adjust this. Very frustrating since the food will get made again if we don't remember to pull the ticket in the kitchen. I am using the square register as well as the app on an IPAD.
thanks!
Yikes, never heard of this happening before. Have you tried any troubleshooting like updating the software or performing a factory reset?
If you need help, give out CS team a holler. They can loop in Engineering if need be.
Community Moderator, Square
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I have updated the software but have not done a factory reset. I've looked through the settings for the printers and for the discounts and cannot find a reason why it does this.