Split Check by Seat Number - Restaurant POS

[makedonas]

Servers need a button for splitting checks by seat number. Proper serving etiquette, especially for larger tables, is to place each guest on a seat number and place each guests order under that number.
When the server finds out that the whole table isn't all on one check, they can then press Split by Seat number and they will be taken to the split check screen and all the items would be grouped under each Seat Numbered Check. 
At this point, there would be 2 options: 

1. All the checks are ready to be printed by seat number. Here we would use the Print All Checks. 
2. The server would group items from certain seats together and then Print All Checks. 

here is an example:

1. A group of 6 guests. Each guest is numbered Seat 1 through 6. The server enters each guests drinks and food, under each designated seat through out their visit. 
Lets say that this table has 3 couples. The couples are not sitting next to each other. Girls grouped together. Guys grouped together. 
Each couple wants to pay their tab separately.
At this point, the server would then click on the Split by Seat number button and would be presented with 6 separate checks on the Restaurant Pos, with all the items ordered from each guest. 
the server would be able to easily group each couples ordered items and then Print All Checks. Done. 

Imagine if each person wanted a separate check. Or if it was a group of 10 or more. 
This would be a life saver for servers that are properly taking orders based of seat numbers. 
Servers that take orders by seat numbers also help contribute to better reports for guest counts. Average Sales per guest etc

[#2]

Thanks for the loop in, @AndySQ.

Hey @Jtay, I want to thank you for your honestly. The item splitting feature has been a long-standing feature request from sellers such as yourself, and I empathise with the frustration of its absence while being commonplace on other platforms. I can also see why not being able to organise seats within a bill would disrupt your day-to-day operations and your staff. 

Item splitting is firmly on our roadmap, and our team is actively working towards implementing it. Unfortunately, we don't have a specific timeline for its release at the moment, but we will be sure to be in touch whenever this feature can be tested or released on the Square for Restaurants platform. 

I have shared your feedback with our product teams in the meantime. Feedback like yours above helps us determine how we can prioritise new features for Square's payment platform. 

Let me know if there is anything else I can help with. 

[#3]

Looping in @aporti and @k_atie, who are working on our Split by Seat Beta and may be able to give a better idea of when you'll have access to more options for splitting tickets by seat and handling larger groups with more complex needs.

While I don't think that split by seat on its own will hit all of the requests that have come up in this thread, it is a step in the right direction.

It may not always feel like it but threads like this do make a difference, and we recognize that it puts you and your staff in a difficult position when our software doesn't meet their expectations.

I'm sorry that it's taken this long to make progress, and that there's still more work to be done to tick all of these boxes, but thank you for your patience and for reiterating how important these features are for you and so many other businesses that use Square for Restaurants.

[#4]

@Jtay Thanks for pointing out these gaps in Square for Restaurants that you'd like to see filled, and for being so unequivocal.  These are relatively small changes that would make a big difference, especially for businesses like yours!

All of these updates are being worked on by our product team, and unvarnished points of view like these from real folks do inform how and when we release new options.  Part of my job here is to amplify and share input like this to the right ears. 👂

I don't blame you for being cynical, especially in a thread that's been open for this long - But I hope we'll have good news for yourself and the other folks that need more options for handling items and seat-linked tickets in the future.

[Dsandwr]

This one is the biggest pain point for us after switching to SQ.  Since the seat numbers are just modifiers there’s no way to easily do this. (We know how to use then split check feature which is fine) a split check by seat option would be faster for sure.

the bigger pain point is when guests move around, or change tables and you have to keep track of who’s where based off their original item modifier seat number. Many  systems do this with ease. 

Another feature that would be nice would be to be able to adjust seat numbers after a guest moves and have that live update on the KDS   Currently we have to leave notes for the food runners of changes. 

[Lockport]

I have seen previous threads asking this question, I am hoping there may be an update.

Is there a feature that splits a table by the seat number at the end of the transaction, or do we still manually have to split tickets by seat by selecting every item individually?

Previous thread by @makedonas 

https://www.sellercommunity.com/t5/Square-for-Restaurants/Split-Check-by-Seat-Number-Restaurant-POS/... 

[makedonas]

I havent heard anything yet, but I’m still praying this is added 🤞🤞

[Lockport]

That's a real bummer. We are in the process of upgrading to Square for Restaurant for a few reasons, but without this feature my staff still have to take extra steps to effectively split tickets at the end of a transaction. Every second counts, and this would be a big time saver. Thanks so much for your reply!

[Kassi_]

Welcome to the Community, @Lockport. 

Thank you for reaching out about an update about being able to add split checks by seat. At the moment, manually splitting the check by items and assigning it to a person. 

I have merged your thread to the our thread on Ideate, so you can stay in the loop on any changes. 

[HowToSplititems]

Yeah, this is insane. Square wants you to waste every second of your life possible.  

[Lockport]

This is literally the one thing that could be the difference between us sticking with Square or not. 

[kozak]

You did a great job with Square for retail. Please make same for restaurant, now seats organizing just awful. Split item and split by seats it’s a most needed functions for any Table Service Restaurant POS. 

[_Violet]

Hi @kozak , this request has been previously submitted by another seller. We appreciate you sharing your business use case and why it would be valuable for you. I have merged your submission with the other request here. 

If you know of any fellow Seller Community members who would like to see this built out as well, feel free to tag them in your post so they can share their thoughts as well! The more sellers chime into the request, the more likely it is to catch our product team's eye.