Split a single item

[HowToSplititems]

Allow us to split an item on a check. This used to be annoying, now my staff are using it as a way to steal from me. I will be switching to Toast if there is not a fix soon. This SIMPLE feature that is basic on every other restaurant POS has been requested for years. 

[#2]

Hello @ShellBellFL4! 🙂

I hate to be the bearer of bad news, but this isn't on our road map right now. I'll make sure to share this suggestion with the Point of Sale Team. 

You can split the check by entering a custom amount, but you'd probably need a calculator on hand to make sure each customer is charged correctly. You would have to divide the cost of the bottle on the calculator. Then apply the amount to each split payment. 

[Pubdownunder]

Very disappointed. To find out this after the fact when it is misleading by saying you can split the bill. Which sure, could be on us for not researching this very specific unthought of issue, as it is industry standard. Only to find out when your customers come in they can't split a pitcher of beer and we can't even split the item on our side? Come on, then our customers have to problem solve for us by e-transferring to the guy that had to foot the bill for the pitcher. Ridiculous. This needs attention or your customer base is going to leave and move on. I understand if you were online function only and one person was always paying. But that's not the way in the life of our customers (The way your customers make money to pay you). Please keep this in mind and this should be a top issue to fix. It's hard on our staff and we now need to find a work around.   

[elponce]

We switched to square for restaurants at the start of Covid and overall have been happy with functionality and ease of use for our staff and management team. 

The ability to split items evenly (without requiring math or weird workarounds) along with the ability to store card info on an open tab are 2 features that are basic and necessary to our businesses. 

You released square for restaurants and promoted how much you listened to our needs, but it has been disheartening to see that 2 basic feature requests have been asked for for several years with no movement, only replies with overcomplicated and unpractical workarounds, or calls for patience. 

I understand things take time to develop, but I see lots of new features being launched and they all seem to be revenue drivers, i.e. additional costs to the business owners.  Would be helpful for us to see what is in the pipeline and what their priority levels are for development of features- no timeline required, but if we know it's being worked on as a high priority, it may be easier to wait for the feature to launch. 

Also we may consider investing in using your reservation system or loyalty programs if we know we will be using Square for Restaurants for the long term.  As of now I'm looking at other options for POS, and will not add additional services to my account until the ones I pay for meet my very basic needs.  Even Squirrel & Aloha, which are the worst we've used in the last decade, had these 2 features.  Otherwise maybe there should be a consideration to rename the Square for Restaurants POS to Square for Counter Service

[Ash3]

We are about to cancel our square for restaurants because of this very issue. We have two restaurants with ten pos in each so we pay a lot per month. I guess Square doesn’t care about our little business leaving. This ability had been asked for for years now and they refuse?!?

[Ria]

Hi @Ash3 - Welcome back to The Seller Community, we appreciate you stopping by 😊

Great Question.

I can totally see the need for a feature like this and how beneficial it could be for customers and sellers. At this time Square does not offer a feature that will allow item splitting only splitting the entire ticket. I'll be happy to move this over to a feature request board so that our engineers have visibility of your suggestion. We appreciate you sharing your request. While there is no time frame for when it will be implemented, i'm happy to make sure our engineers have eyes on your request. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[Kassi_]

Hey there, @HowToSplititems - 

Appreciate you bringing this over to the Ideate Board. I found another old thread with this same request, so I have merged it with your post. This will show our Product Team how long this has been wanted by our sellers. 

If anything should change with this request, we will come back to update the status & provide more information. 

[bdaneu]

I will be bringing this up in my phone conference at square this feature needs a good answer and not just that’s it’s not on the roadmap I feel engineering is out of touch with what restaurants need and want. The newest features that are out are nice but there not the major pain points we have been patently waiting for.

[barbarella]

@bdaneu Thanks for bringing this up and following through. Agreed that engineering is out of touch with what restaurants need and want. This is a customer-centred request that will enable us to serve our clientelle better.

[NickS]

We would also really like to have this feature. It is turning into an issue for us not being able to do a specific Item split. 

[SeaCider]

Also requesting this much needed feature....

[Kkenny90]

Please add this feature!! It is very uncomfortable to not have this simple function in a pos system. It looks like a lot of people need it too..