Auto payments

[Wolfy71]

Customers that have been set  for auto payments are not getting charged. Their cards are on file. Do they have to do something on their end to pay it?

[puka]

Hey @Wolfy71 - Is this happening with all of your Recurring Invoices or just some of them? If just some of them, can you confirm that the Invoices for this month are getting sent out? You can do this by going to your Recurring Invoices > select series > View Invoices. If it just says Recurring and no recent ones that say Paid, this means the Invoices weren't sent yet and so the card wasn't charged.

[KG1]

I have customer cards on file and I set up automatic payments but they are not being charged automatically.

[puka]

Hey @KG1 - I've merged your post with a thread where a Seller had a similar issue. I recommend reading through my answer above to see if that helps you pinpoint the root of the problem. If not, reach out to our CS team and they can take a look at your account to get you all sorted out.