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been trying for a day or so to add an instagram feed to the square site.
go through all the motions and this comes up.
{"error_type": "OAuthException", "code": 400, "error_message": "Invalid scope: []"}
does anyone know what this means?
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HI, to understand you are linking your Instagram to your Online Store within the Editor as shown in the screenshot below?
Are you trying to add a Secondary Instagram? or the Main Instagram? The platform can only link the Main Instagram, it will not allow for a Secondary or Third Instagram to link.
TERRI
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yes... using the connection process above. only 1 instagram account. was connected but wasn't updating. i un-connected and then tried to connect again and got the above error message, which seems to be a database error.
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HI, there is a known Square Sync issue. If you were trying to update during the busiest time of the day, the sync / lag will be longer. Since you removed and then attempted to add it back, it was still in the lag process. If this was happening longer than a few hours, you would need to contact Support.
You can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.
Contact Customer Support
https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true
You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.
You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.
TERRI
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