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Re: Epson TM M30 Thermal Receipt Printer

I recently changed from the TM-T82ii to the TM-M30 Bluetooth Receipt Printer

It works fine but sometimes the printer prints out weird unicode characters and then the printer stops working eventhough it's still connected to the app. And it happens in both Bluetooth mode and USB mode.

 

I have to turn the printer off and on again to fix it, sometimes have to do this twice or three times. But then after a while, it plays up again.

 

Not sure if it's because of the printer is not officially supported or because of connectivity issue between the square stand and printer.

 

Here are some photos of the faulty receipts: https://imgur.com/a/9BFPA99

Message 21 of 32
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Admin

Re: Epson TM M30 Thermal Receipt Printer

Hey @nextchaptercafe, thanks for bringing this up and providing those images—that shouldn't be happening.

 

I went to check on this and, you're correct, the TM-M30 Bluetooth Receipt Printer isn't officially supported at this time. We'll update our Support Center as soon as we're able to approve more devices: Hardware Compatibility By Device.

 

In the meantime, you may want to touch base with Epson directly for additional troubleshooting tips. Hope this helps clear things up a bit more—appreciate your patience as we work to expand coverage.

Tom
Seller Community Manager, Square
Find step-by-step help in our Support Center
Message 22 of 32
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Re: Epson TM M30 Thermal Receipt Printer

It also worked fine on the epson ethernet printer but suddenly when i got home and tried to set it up i could not connect

Message 23 of 32
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Admin

Re: Epson TM M30 Thermal Receipt Printer

Hi there, @Nickel777. Thanks for adding your voice here. As Tom mentioned above, compatibility with the TM M30 is not currently available yet. When there is an update to share in this regard, we will be sure to vocalize it here. 

Joe
Community Moderator, Square
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Message 24 of 32
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Re: Epson TM M30 Thermal Receipt Printer

It is showing the

Bluetooth Epson TM-m30

Under compatible devices on the square website.... Is it not compatible but Square says it is? I was about to buy one before I found this thread

Message 25 of 32
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Re: Epson TM M30 Thermal Receipt Printer

Hi Beckyje,

 

When I posted this thread, it wasn't in the compatible list. Even though it can be connected and works fine but it wasn't officially supported/made compatible by Square.

 

But if it's in the compatible list now as you mentioned, then it should be fine.

Message 26 of 32
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Admin

Re: Epson TM M30 Thermal Receipt Printer

Best Answer

Hey @Beckyje-

 

I can verify that the Ethernet and USB version of the Epson TM-m30 is compatible with Square systems. Take a look here for device specific compatibility

Isabelle
Community Moderator, Square
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Message 27 of 32
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Re: Epson TM M30 Thermal Receipt Printer

Anyone was able to print with the tm m30 on an iPad? Mine works with Shopkeep but can't get it to work with Square. I tried to unpair, disconnect shopkeep without success. 

Message 28 of 32
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Re: Epson TM M30 Thermal Receipt Printer

I got the Tm-M30 to work. I'm such an idiot. I just had to do a reset on the printer. 

Message 29 of 32
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Re: Epson TM M30 Thermal Receipt Printer

I have that printer on another system entirely, and my Square POS on my iPad sees it and prints to it.

Message 30 of 32
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