- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
How do I cancel a transaction and start over? I find that Square won't let me do this.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Touch or click on the "Current Sale" right above the charge amount. Then touch or click "Cusont Amount", and then "Remove Item".
click the arrow in the top right corner. select clear items.
that should do it
i put in a test transaction but I cannot delete it. never used a credit card
won't let me. cannot see any arrows at top right
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
If the above answer isn't helpful, you can also select the item. The item detail screen opens. scroll to the bottom of that screen and select "remove item."
🙂
brand new person here! I see transaction details
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
I am using an Android and have the same problem. I can't find an arrow or "Virtual Terminal" or anything else.... thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Touch or click on the "Current Sale" right above the charge amount. Then touch or click "Cusont Amount", and then "Remove Item".
Thank you!!! This worked!!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
How do I remove an item prior to checkout if it was added by mistake
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Thanks for posting @OneWildHoney
To remove an item from the sale, tap Current Sale above the charge amount in the blue box. Swipe left on the item and tap the red Delete button.
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hey @joanec!
You can refund the transaction:
Visit Sales > Transactions in your online Square Dashboard.
Select the payment you’d like to refund > Issue Refund.
Enter the amount you want to refund and the reason for the refund.
Click Refund.
Would that work? Is it already processed?
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
a gift card transaction was completed and now to complete a refund it is asking for a gift card to put the value back but there is no money received from the system.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hello there @IndyCBDPlus
If a transaction was settled using a gift card then the money can only go back to a gift card. If you wish to refund a gift card back to the original payment method then you would need to find the transaction in which the Gift Card was loaded/created and refund that particular transaction.
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report