Keyboard dissapears when manually entering cc info.

[mtconcrete]

I just got my square stand with contactless reader today and while I was teaching everyone how to use it I noticed an issue. When we entering in manual credit card info the keyboard will dissapear suddenly if you take too long. It appears as though the contactless reader was waiting for input (green light comes on) and eventually times out (red light goes on, beeping noise), and when the contactless times out it hides the keyboard in the process.

Am I missing something or is this a bug?

[Tom]

Hey @mtconcrete, welcome to the seller community!

Thanks for bringing this up. I went to check on this and, while the keyboard didn't disappear, the card reader timed out (red light + beep) after about thirty seconds of inactivity. In any case, you should be able to get the key board back by tapping the credit card number field.

If that doesn't clear things up, I'd suggest giving these troubleshooting tips a run-through. Hope that helps — let us know if anything else comes up! 🙂